Principios de uso de plataformas de mediación basadas en inteligencia artificial para resolver conflictos familiares
Palabras clave:
mediación, tecnologías digitales, inteligencia artificial, principios de utilización de la inteligencia artificial, acuerdos, derechos, responsabilidades
Resumen
El rápido desarrollo de la tecnología permite integrar la inteligencia artificial en la resolución previa de litigios entre cónyuges. La IA, sus ventajas e inconvenientes y la necesidad de minimizar las consecuencias negativas de su uso han sido objeto de intenso debate. El artículo presenta los resultados de un estudio destinado a desarrollar un sistema de principios para el uso de plataformas de mediación impulsadas por IA en la resolución de disputas familiares. El objetivo principal es analizar las ventajas e inconvenientes de dichas plataformas y elaborar principios para el uso eficaz de la IA en la fase previa al juicio. El estudio se basa en el análisis de investigaciones seleccionadas según criterios específicos y examinadas cuidadosamente mediante métodos de analogía y comparación. Los resultados muestran las características clave de las plataformas impulsadas por IA, incluidas ventajas como la rapidez, la eficacia, la accesibilidad y la objetividad. Las desventajas incluyen la violación de la confidencialidad, el riesgo de errores y la falta de flexibilidad y capacidad de respuesta emocional. Los principios para el uso de la IA en la mediación incluyen el respeto de la legalidad, la objetividad, la transparencia, la precisión, la fiabilidad, la protección de datos, el apoyo al aprendizaje y el desarrollo, el control del usuario y el cumplimiento de las normas éticas.
Descargas
La descarga de datos todavía no está disponible.
Citas
Alsamhan, E. (2023). AI and online dispute resolution: mediation. Journal of Scientific Development for Studies and Research (JSD), 4(13), 283-300.
Bains, G., Andrade, K., & Gallant, M. M. (2001). The potential for mediating disputes online. Cfcj-fcjc.org.
Bezerra, A. C., & Almeida, M. A. (2020). Rage against the machine learning: a critical approach to the algorithmic mediation of information. Brazilian Journal of Information Science, 14(2), 6-23.
Birnbaum, R. (2023). Private-based Mediation in Family Disputes: Mediator and Client Experiences in Ontario. Canadian Family Law Quarterly, 42(2), 131-161.
Cao, N., Cheung, S. O., & Li, K. (2023). Perceptive Biases in Construction Mediation: Evidence and Application of Artificial Intelligence. Buildings, 13(10), 2460.
Chung, Y. (2019). Artificial intelligence and the virtual multi-door ODR platform for small value cross-border e-commerce disputes. J. Arb. Stud., 29, 99.
Cole, S. R., & Blankley, K. M. (2006). Online mediation: Where we have been, where we are now, and where we should be. U. Tol. L. Rev., 38, 193.
Collini, E., Nesi, P., Raffaelli, C., & Scandiffio, F. (2024). Explainable Artificial Intelligence for Agile Mediation Propensity Assessment. IEEE Access.
Conley Tyler, M. H., & McPherson, M. W. (2006). Online dispute resolution and family disputes. Journal of family studies, 12(2), 165-183.
Ermakova, E. P., & Frolova, E. E. (2021). Using artificial intelligence in dispute resolution. In Smart technologies for the digitization of industry: Entrepreneurial environment (pp. 131- 142). Springer Singapore.
Fabian, A. (2019). Artificial intelligence as a mediator? Law in the digital age, 51.
Fanni, R., Steinkogler, V. E., Zampedri, G., & Pierson, J. (2020, September). Active Human Agency in Artificial Intelligence Mediation. In Proceedings of the 6th EAI International Conference on Smart Objects and Technologies for Social Good (pp. 84-89).
Frey, C. B., & Osborne, M. A. (2013). The future of employment: how susceptible are jobs to computerization. Oxford: Oxford Martin School, University of Oxford, p. 28.
Garcia, D. (2017). Preparing for Artificial Intelligence in the Legal Profession. Lexis Practice Advisor Journal.
Garg, M. J. (2022). AI and Mediation: A Threat or Helpful Tool for Mediators-An Indian Perspective. Jus Corpus LJ, 3, 175.
Han, T. A., Pereira, L. M., Lenaerts, T., & Santos, F. C. (2021). Mediating artificial intelligence developments through negative and positive incentives. PLoS one, 16(1), e0244592.
Hirblinger, A. T. (2022). When mediators need machines (and vice versa): Towards a research agenda on hybrid peacemaking intelligence. International Negotiation, 28(1), 94-125.
Jia, P., & Stan, C. (2021). Artificial intelligence factory, data risk, and VCs’ mediation: The case of ByteDance, an AI-powered startup. Journal of Risk and Financial Management, 14(5), 203.
Kafeza, I. (2021, January). An intelligent mediation platform for smart contracts in blockchain. In CEUR Workshop Proceedings (Vol. 3052).
Kirillova, E., Otcheskiy, I., Ivanova, S., Karlibaeva, R., & Sekerin, V. (2023). Developing Methods for Assessing the Introduction of Smart Technologies into the Socio-Economic
Sphere Within the Framework of Open Innovation. International Journal of Sustainable Development and Planning, 18(3), 693-702.
Kumar, S., & Kumar, H. (2021). Mediation and Artificial Intelligence: Future of Dispute Resolution. Int’l JL Mgmt. & Human., 4(4), 1472-1479.
Larson, D. A. (2010). Artificial Intelligence: Robots, avatars, and the demise of the human mediator. Ohio St. J. on Disp. Resol., 25, 105.
Leoni, L., Ardolino, M., El Baz, J., Gueli, G., & Bacchetti, A. (2022). The mediating role of knowledge management processes in the effective use of artificial intelligence in manufacturing firms. International Journal of Operations & Production Management, 42(13), 411-437.
Martín-Núñez, J. L., Ar, A. Y., Fernández, R. P., Abbas, A., & Radovanović, D. (2023). Does intrinsic motivation mediate perceived artificial intelligence (AI) learning and computational thinking of students during the COVID-19 pandemic? Computers and Education: Artificial Intelligence, 4, 100128.
Morhat, P. M. (2019). The use of artificial intelligence in the judicial proceedings. Vestnik grazhdanskogo processa, 3, 61-85.
Nasir, N. F. M., Zainol, Z. A., Suhor, S., & Said, M. H. M. (2022). Mediation and online mediation in family disputes in Malaysia: a comparative study. International Journal of Business and Globalization, 30(3-4), 303-314.
Nazir, S., Khadim, S., Asadullah, M. A., & Syed, N. (2023). Exploring the influence of artifi- cial intelligence technology on consumer repurchase intention: The mediation and moderation approach. Technology in Society, 72, 102190.
Rainey, D., & Tidwell, A. (2017). Online technology: The new frontier for mediation and conflict engagement. In The Mediation Handbook (pp. 20-28). Routledge.
Rusakova, E. P., Frolova, E. E., & Inshakova, A. O. (2021). The procedure of mediation in the age of industry 4.0. In Modern Global Economic System: Evolutional Development vs. Revolutionary Leap (pp. 947-953). Springer International Publishing.
Sela, A. (2018). Can computers be fair: How automated and human-powered online dispute resolution affect procedural justice in mediation and arbitration. Ohio St. J. on Disp. Resol., 33, 91.
Xu, G., Xue, M., & Zhao, J. (2023). The Relationship of Artificial Intelligence Opportunity Perception and Employee Workplace Well-Being: A Moderated Mediation Model. International Journal of Environmental Research and Public Health, 20(3), 1974.
Zeleznikow, J. (2021). Using artificial intelligence to provide intelligent dispute resolution support. Group Decision and Negotiation, 30(4), 789-812.
Zhang, S., Meng, Z., Chen, B., Yang, X., & Zhao, X. (2021). Motivation, social emotion, and the acceptance of artificial intelligence virtual assistants—Trust-based mediating effects. Frontiers in Psychology, 12, 728495.
Bains, G., Andrade, K., & Gallant, M. M. (2001). The potential for mediating disputes online. Cfcj-fcjc.org.
Bezerra, A. C., & Almeida, M. A. (2020). Rage against the machine learning: a critical approach to the algorithmic mediation of information. Brazilian Journal of Information Science, 14(2), 6-23.
Birnbaum, R. (2023). Private-based Mediation in Family Disputes: Mediator and Client Experiences in Ontario. Canadian Family Law Quarterly, 42(2), 131-161.
Cao, N., Cheung, S. O., & Li, K. (2023). Perceptive Biases in Construction Mediation: Evidence and Application of Artificial Intelligence. Buildings, 13(10), 2460.
Chung, Y. (2019). Artificial intelligence and the virtual multi-door ODR platform for small value cross-border e-commerce disputes. J. Arb. Stud., 29, 99.
Cole, S. R., & Blankley, K. M. (2006). Online mediation: Where we have been, where we are now, and where we should be. U. Tol. L. Rev., 38, 193.
Collini, E., Nesi, P., Raffaelli, C., & Scandiffio, F. (2024). Explainable Artificial Intelligence for Agile Mediation Propensity Assessment. IEEE Access.
Conley Tyler, M. H., & McPherson, M. W. (2006). Online dispute resolution and family disputes. Journal of family studies, 12(2), 165-183.
Ermakova, E. P., & Frolova, E. E. (2021). Using artificial intelligence in dispute resolution. In Smart technologies for the digitization of industry: Entrepreneurial environment (pp. 131- 142). Springer Singapore.
Fabian, A. (2019). Artificial intelligence as a mediator? Law in the digital age, 51.
Fanni, R., Steinkogler, V. E., Zampedri, G., & Pierson, J. (2020, September). Active Human Agency in Artificial Intelligence Mediation. In Proceedings of the 6th EAI International Conference on Smart Objects and Technologies for Social Good (pp. 84-89).
Frey, C. B., & Osborne, M. A. (2013). The future of employment: how susceptible are jobs to computerization. Oxford: Oxford Martin School, University of Oxford, p. 28.
Garcia, D. (2017). Preparing for Artificial Intelligence in the Legal Profession. Lexis Practice Advisor Journal.
Garg, M. J. (2022). AI and Mediation: A Threat or Helpful Tool for Mediators-An Indian Perspective. Jus Corpus LJ, 3, 175.
Han, T. A., Pereira, L. M., Lenaerts, T., & Santos, F. C. (2021). Mediating artificial intelligence developments through negative and positive incentives. PLoS one, 16(1), e0244592.
Hirblinger, A. T. (2022). When mediators need machines (and vice versa): Towards a research agenda on hybrid peacemaking intelligence. International Negotiation, 28(1), 94-125.
Jia, P., & Stan, C. (2021). Artificial intelligence factory, data risk, and VCs’ mediation: The case of ByteDance, an AI-powered startup. Journal of Risk and Financial Management, 14(5), 203.
Kafeza, I. (2021, January). An intelligent mediation platform for smart contracts in blockchain. In CEUR Workshop Proceedings (Vol. 3052).
Kirillova, E., Otcheskiy, I., Ivanova, S., Karlibaeva, R., & Sekerin, V. (2023). Developing Methods for Assessing the Introduction of Smart Technologies into the Socio-Economic
Sphere Within the Framework of Open Innovation. International Journal of Sustainable Development and Planning, 18(3), 693-702.
Kumar, S., & Kumar, H. (2021). Mediation and Artificial Intelligence: Future of Dispute Resolution. Int’l JL Mgmt. & Human., 4(4), 1472-1479.
Larson, D. A. (2010). Artificial Intelligence: Robots, avatars, and the demise of the human mediator. Ohio St. J. on Disp. Resol., 25, 105.
Leoni, L., Ardolino, M., El Baz, J., Gueli, G., & Bacchetti, A. (2022). The mediating role of knowledge management processes in the effective use of artificial intelligence in manufacturing firms. International Journal of Operations & Production Management, 42(13), 411-437.
Martín-Núñez, J. L., Ar, A. Y., Fernández, R. P., Abbas, A., & Radovanović, D. (2023). Does intrinsic motivation mediate perceived artificial intelligence (AI) learning and computational thinking of students during the COVID-19 pandemic? Computers and Education: Artificial Intelligence, 4, 100128.
Morhat, P. M. (2019). The use of artificial intelligence in the judicial proceedings. Vestnik grazhdanskogo processa, 3, 61-85.
Nasir, N. F. M., Zainol, Z. A., Suhor, S., & Said, M. H. M. (2022). Mediation and online mediation in family disputes in Malaysia: a comparative study. International Journal of Business and Globalization, 30(3-4), 303-314.
Nazir, S., Khadim, S., Asadullah, M. A., & Syed, N. (2023). Exploring the influence of artifi- cial intelligence technology on consumer repurchase intention: The mediation and moderation approach. Technology in Society, 72, 102190.
Rainey, D., & Tidwell, A. (2017). Online technology: The new frontier for mediation and conflict engagement. In The Mediation Handbook (pp. 20-28). Routledge.
Rusakova, E. P., Frolova, E. E., & Inshakova, A. O. (2021). The procedure of mediation in the age of industry 4.0. In Modern Global Economic System: Evolutional Development vs. Revolutionary Leap (pp. 947-953). Springer International Publishing.
Sela, A. (2018). Can computers be fair: How automated and human-powered online dispute resolution affect procedural justice in mediation and arbitration. Ohio St. J. on Disp. Resol., 33, 91.
Xu, G., Xue, M., & Zhao, J. (2023). The Relationship of Artificial Intelligence Opportunity Perception and Employee Workplace Well-Being: A Moderated Mediation Model. International Journal of Environmental Research and Public Health, 20(3), 1974.
Zeleznikow, J. (2021). Using artificial intelligence to provide intelligent dispute resolution support. Group Decision and Negotiation, 30(4), 789-812.
Zhang, S., Meng, Z., Chen, B., Yang, X., & Zhao, X. (2021). Motivation, social emotion, and the acceptance of artificial intelligence virtual assistants—Trust-based mediating effects. Frontiers in Psychology, 12, 728495.
Publicado
2024-11-04
Cómo citar
Kirillova, E., Tkachev, V., Kovaleva, O., Telegin, R., & Timkin, A. (2024). Principios de uso de plataformas de mediación basadas en inteligencia artificial para resolver conflictos familiares. Interacción Y Perspectiva, 15(1), 67-74. https://doi.org/10.5281/zenodo.14031006
Sección
Artículos de Investigación
