Principles of using mediation platforms based on artificial intelligence in resolving family disputes
Keywords:
mediation, digital technologies, artificial intelligence, principles of using artificial intelligence, agreements, rights, responsibilities
Abstract
The rapid development of technology allows integrating artificial intelligence into the pre-trial settlement of disputes between spouses. AI, its advantages and disadvantages, and the need to minimize the negative consequences of its use have been the subject of intense debate. The article presents the results of a study aimed at developing a system of principles for using AI-powered mediation platforms to resolve family disputes. The main objective is to analyze the advantages and disadvantages of such platforms and to develop principles for the effective use of AI at the pre-trial stage. The study is based on the analysis of research selected according to specific criteria and carefully examined using analogy and comparison methods. The results show the key features of AI-powered platforms, including such advantages as speed, efficiency, accessibility, and objectivity. The disadvantages include a breach of confidentiality, risk of errors, and lack of flexibility and emotional responsiveness. Principles for using AI in mediation include respect for legality, objectivity, transparency, accuracy, reliability, data protection, support for learning and development, user control, and compliance with ethical standards.
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References
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Leoni, L., Ardolino, M., El Baz, J., Gueli, G., & Bacchetti, A. (2022). The mediating role of knowledge management processes in the effective use of artificial intelligence in manufacturing firms. International Journal of Operations & Production Management, 42(13), 411-437.
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Nazir, S., Khadim, S., Asadullah, M. A., & Syed, N. (2023). Exploring the influence of artifi- cial intelligence technology on consumer repurchase intention: The mediation and moderation approach. Technology in Society, 72, 102190.
Rainey, D., & Tidwell, A. (2017). Online technology: The new frontier for mediation and conflict engagement. In The Mediation Handbook (pp. 20-28). Routledge.
Rusakova, E. P., Frolova, E. E., & Inshakova, A. O. (2021). The procedure of mediation in the age of industry 4.0. In Modern Global Economic System: Evolutional Development vs. Revolutionary Leap (pp. 947-953). Springer International Publishing.
Sela, A. (2018). Can computers be fair: How automated and human-powered online dispute resolution affect procedural justice in mediation and arbitration. Ohio St. J. on Disp. Resol., 33, 91.
Xu, G., Xue, M., & Zhao, J. (2023). The Relationship of Artificial Intelligence Opportunity Perception and Employee Workplace Well-Being: A Moderated Mediation Model. International Journal of Environmental Research and Public Health, 20(3), 1974.
Zeleznikow, J. (2021). Using artificial intelligence to provide intelligent dispute resolution support. Group Decision and Negotiation, 30(4), 789-812.
Zhang, S., Meng, Z., Chen, B., Yang, X., & Zhao, X. (2021). Motivation, social emotion, and the acceptance of artificial intelligence virtual assistants—Trust-based mediating effects. Frontiers in Psychology, 12, 728495.
Bains, G., Andrade, K., & Gallant, M. M. (2001). The potential for mediating disputes online. Cfcj-fcjc.org.
Bezerra, A. C., & Almeida, M. A. (2020). Rage against the machine learning: a critical approach to the algorithmic mediation of information. Brazilian Journal of Information Science, 14(2), 6-23.
Birnbaum, R. (2023). Private-based Mediation in Family Disputes: Mediator and Client Experiences in Ontario. Canadian Family Law Quarterly, 42(2), 131-161.
Cao, N., Cheung, S. O., & Li, K. (2023). Perceptive Biases in Construction Mediation: Evidence and Application of Artificial Intelligence. Buildings, 13(10), 2460.
Chung, Y. (2019). Artificial intelligence and the virtual multi-door ODR platform for small value cross-border e-commerce disputes. J. Arb. Stud., 29, 99.
Cole, S. R., & Blankley, K. M. (2006). Online mediation: Where we have been, where we are now, and where we should be. U. Tol. L. Rev., 38, 193.
Collini, E., Nesi, P., Raffaelli, C., & Scandiffio, F. (2024). Explainable Artificial Intelligence for Agile Mediation Propensity Assessment. IEEE Access.
Conley Tyler, M. H., & McPherson, M. W. (2006). Online dispute resolution and family disputes. Journal of family studies, 12(2), 165-183.
Ermakova, E. P., & Frolova, E. E. (2021). Using artificial intelligence in dispute resolution. In Smart technologies for the digitization of industry: Entrepreneurial environment (pp. 131- 142). Springer Singapore.
Fabian, A. (2019). Artificial intelligence as a mediator? Law in the digital age, 51.
Fanni, R., Steinkogler, V. E., Zampedri, G., & Pierson, J. (2020, September). Active Human Agency in Artificial Intelligence Mediation. In Proceedings of the 6th EAI International Conference on Smart Objects and Technologies for Social Good (pp. 84-89).
Frey, C. B., & Osborne, M. A. (2013). The future of employment: how susceptible are jobs to computerization. Oxford: Oxford Martin School, University of Oxford, p. 28.
Garcia, D. (2017). Preparing for Artificial Intelligence in the Legal Profession. Lexis Practice Advisor Journal.
Garg, M. J. (2022). AI and Mediation: A Threat or Helpful Tool for Mediators-An Indian Perspective. Jus Corpus LJ, 3, 175.
Han, T. A., Pereira, L. M., Lenaerts, T., & Santos, F. C. (2021). Mediating artificial intelligence developments through negative and positive incentives. PLoS one, 16(1), e0244592.
Hirblinger, A. T. (2022). When mediators need machines (and vice versa): Towards a research agenda on hybrid peacemaking intelligence. International Negotiation, 28(1), 94-125.
Jia, P., & Stan, C. (2021). Artificial intelligence factory, data risk, and VCs’ mediation: The case of ByteDance, an AI-powered startup. Journal of Risk and Financial Management, 14(5), 203.
Kafeza, I. (2021, January). An intelligent mediation platform for smart contracts in blockchain. In CEUR Workshop Proceedings (Vol. 3052).
Kirillova, E., Otcheskiy, I., Ivanova, S., Karlibaeva, R., & Sekerin, V. (2023). Developing Methods for Assessing the Introduction of Smart Technologies into the Socio-Economic
Sphere Within the Framework of Open Innovation. International Journal of Sustainable Development and Planning, 18(3), 693-702.
Kumar, S., & Kumar, H. (2021). Mediation and Artificial Intelligence: Future of Dispute Resolution. Int’l JL Mgmt. & Human., 4(4), 1472-1479.
Larson, D. A. (2010). Artificial Intelligence: Robots, avatars, and the demise of the human mediator. Ohio St. J. on Disp. Resol., 25, 105.
Leoni, L., Ardolino, M., El Baz, J., Gueli, G., & Bacchetti, A. (2022). The mediating role of knowledge management processes in the effective use of artificial intelligence in manufacturing firms. International Journal of Operations & Production Management, 42(13), 411-437.
Martín-Núñez, J. L., Ar, A. Y., Fernández, R. P., Abbas, A., & Radovanović, D. (2023). Does intrinsic motivation mediate perceived artificial intelligence (AI) learning and computational thinking of students during the COVID-19 pandemic? Computers and Education: Artificial Intelligence, 4, 100128.
Morhat, P. M. (2019). The use of artificial intelligence in the judicial proceedings. Vestnik grazhdanskogo processa, 3, 61-85.
Nasir, N. F. M., Zainol, Z. A., Suhor, S., & Said, M. H. M. (2022). Mediation and online mediation in family disputes in Malaysia: a comparative study. International Journal of Business and Globalization, 30(3-4), 303-314.
Nazir, S., Khadim, S., Asadullah, M. A., & Syed, N. (2023). Exploring the influence of artifi- cial intelligence technology on consumer repurchase intention: The mediation and moderation approach. Technology in Society, 72, 102190.
Rainey, D., & Tidwell, A. (2017). Online technology: The new frontier for mediation and conflict engagement. In The Mediation Handbook (pp. 20-28). Routledge.
Rusakova, E. P., Frolova, E. E., & Inshakova, A. O. (2021). The procedure of mediation in the age of industry 4.0. In Modern Global Economic System: Evolutional Development vs. Revolutionary Leap (pp. 947-953). Springer International Publishing.
Sela, A. (2018). Can computers be fair: How automated and human-powered online dispute resolution affect procedural justice in mediation and arbitration. Ohio St. J. on Disp. Resol., 33, 91.
Xu, G., Xue, M., & Zhao, J. (2023). The Relationship of Artificial Intelligence Opportunity Perception and Employee Workplace Well-Being: A Moderated Mediation Model. International Journal of Environmental Research and Public Health, 20(3), 1974.
Zeleznikow, J. (2021). Using artificial intelligence to provide intelligent dispute resolution support. Group Decision and Negotiation, 30(4), 789-812.
Zhang, S., Meng, Z., Chen, B., Yang, X., & Zhao, X. (2021). Motivation, social emotion, and the acceptance of artificial intelligence virtual assistants—Trust-based mediating effects. Frontiers in Psychology, 12, 728495.
Published
2024-11-04
How to Cite
Kirillova, E., Tkachev, V., Kovaleva, O., Telegin, R., & Timkin, A. (2024). Principles of using mediation platforms based on artificial intelligence in resolving family disputes. Interacción Y Perspectiva, 15(1), 67-74. https://doi.org/10.5281/zenodo.14031006
Section
Artículos de Investigación
