Mitigating Professional Burnout: socio-psychological support for human-centered professions

• Alyona Donika Universidad Médica Estatal de Volgogrado, Volgogrado, Rusia. https://orcid.org/0000-0003-3905-5538
• Elena Goverdovskaya Universidad Médica Estatal de Volgogrado, Volgogrado, Rusia. https://orcid.org/0000-0001-5987-3277
• Fatima Kirgueva Universidad Estatal de Osetia del Norte lleva el nombre de KL Khetagurov, Vladikavkaz, Rusia. https://orcid.org/0000-0002-2603-1484
• Raisa Ekhaeva Universidad Estatal de Chechenia. Grozny, Rusia. https://orcid.org/0000-0002-4417-2635
• Sofia Dzidzoeva Universidad Estatal de Osetia del Norte lleva el nombre de KL Khetagurov. Rusia. https://orcid.org/0000-0001-7909-9573

DOI: https://doi.org/10.5281/zenodo.14031909

Keywords: professional groups, educational environment, doctors, teachers, professional burnout, adaptive techniques

Abstract

The rapid development of the educational and medical services necessitates the modernization of social institutions in education and healthcare to meet the challenges of digital transformation. Professions of the “person-to-person” type face high demands regarding communicative qualities, emotional sensitivity, and empathy, which leads to the impact of stress factors. The aim of this study was to identify factors influencing the stress resistance of specialists and to create a scientific basis for developing effective psychological support and professional development programs for representatives of helping professions. The study involved an analysis of national and international databases. The empirical base included materials from a study on the prevalence and severity of professional burnout among doctors using an adapted methodology by V. Boyko, which allows determining the stage of development and the level of formation of major burnout symptoms. The data confirmed the high prevalence of professional burnout among helping professionals. Diagnosis of primary symptoms revealed compensation mechanisms for professional stress, such as emotional detachment and selective response, which may be considered professional deformations. Preventive measures should focus on developing personal stress resistance. Adaptive techniques involving emotional detachment can reduce empathy and communication effectiveness, contradicting societal expectations.

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