Instrumento de evaluación de la cultura organizacional: revisión sistemática de su aplicación
Palabras clave:
cultura organizacional, instrumento de evaluación, modelo de cameron, modelo de quinn
Resumen
La cultura organizacional es una de las áreas de mayor interés en la gestión organizacional, contando con un importante desarrollo de instrumentos para su evaluación en las últimas cuatro décadas, entre los que destaca el instrumento de evaluación de la cultura organizacional. El propósito de esta investigación fue describir desde una visión general la aplicación del Instrumento de evaluación de la cultura organizacional en diversos países y contextos organizacionales. Se realizó una revisión sistemática de la literatura, basados en la metodología PRISMA, donde se analizaron 22 artículos identificados en bases de datos Web of Science (WoS) y SCOPUS, considerados relevantes para el estudio. Existe un predominio de la utilización de del instrumento en contextos educacionales y de salud, contando con procesos de validación en algunos idiomas. Se observó una tendencia hacia la convergencia en los tipos de cultura actual y deseada en algunos tipos de organización, pudiendo establecer hipótesis sobre algunos patrones detectados.
Citas
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Ashkanasy, N., Broadfoot, L. y Falkus, S. (2000). Questionnaire measures of organizational culture. En N. M. Ashkanasy, C. P. M. Wilderon y M. F. Peterson (Eds.), Handbook of Organizational Culture & Climate (pp. 131-145). Thousand Oaks: Sage.
Bing-You, R., Ramani, S., Ramesh, S., Hayes, V., Varaklis, K., Ward, D. y Blanco, M. (2019). The interplay between residency program culture and feedback culture: A cross-sectional study exploring perceptions of residents at three institutions. Medical Education Online, ٢٤(1). http://dx.doi.org/10.1080/10872981.2019.1611296
Bing-You, R., y Varaklis, K. (2016). Organizing graduate medical education programs into communities of practice. Medical Education Online, 21(1). https://doi.org/10.3402/meo.v21.31864
Cameron, K y Quinn, Robert (1999). Diagnosing and Changing Organizational Culture. Editorial Addison-Wesley Series on Organization. Nueva York.
Cameron, K. y Quinn, R. (2011). Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework (3rd ed.). Editorial Jossey-Bass, San Francisco.
Campbell, A., Frazer, B., Gilbert, N., Gutierrez, A. & Mackauer, M. (1974) Temperature requirements of some aphids and their parasites. Journal of Applied Ecology, 11, 431– 438.
Cerpa, J. (2018). Propiedades Psicométricas del Organizational Culture Assessment Instrument (OCAI) en colaboradores de Lima Metropolitana. [Trabajo de fin de grado no publicado. Universidad de Lima, Perú]. https://doi.org/10.26439/ulima.tesis/5868
Choi, Y. S., Seo, M., Scott, D. y Martin, J. (2010). Validation of the organizational culture assessment instrument: An application of the korean version. Journal of Sport Management, 24(2), 169-189. https://doi.org/10.1123/jsm.24.2.169
Cooke, R. A. y Rousseau, D. M. (1988) Behavioral norms and expectations: A quantitative approach to the assessment of organizational culture. Group & Organization studies. 13, 245-273.
Cújar Vertel, A., Ramos Paternina, C., Hernández Riaño, E. y López Pereira, J. (2013). Organizational culture: Developments in measuring. Estudios Gerenciales, 29(128), 350-355. https://doi.org/10.1016/j.estger.2013.09.009
Currie, L. y Shepstone, C. (2012). Mining the cultural evidence: Situating planning and leadership within the academic library culture. Evidence Based Library and Information Practice, ٧(3 A), 51-70. https://doi.org/10.18438/B8P02Q
Daud, Y., Raman, A., Don, Y., Mohd Sofian, O. y Hussin, F. (2015). The type of culture at a high performance schools and low performance school in the state of Kedah. International Education Studies, 8(2), 21-31. https://doi.org/10.5539/ies.v8n2p21
De-la-Garza-Carranza, M., Guzman-Soria, E. y Mueller, C. (2011). Organizational culture profile of service and manufacturing businesses in Mexico. Innovar-Revista De Ciencias Administrativas Y Sociales, 21(40), 81-91.
Denison, D., Hooijberg, R., Lane, N. y Lief, C. (2012). Leading Culture Change in Global Organizations. JosseyBass/Wiley, San Francisco.
Denison, D., Nieminen L. y Kotrba, L. (2014) Diagnosing organizational cultures: A conceptual and empirical review of culture effectiveness surveys. Eur. J. Work Organiz. Psychol, 23, 145-161.
Felipe, C., Roldán, J. y Leal-Rodríguez, A. (2017). Impact of organizational culture values on organizational agility. Sustainability, 9(12). https://doi.org/10.3390/su9122354
Gregory, B., Harris, S. y Armenakis, A. (2008). Organizational Culture and Effectiveness: A Study of Values, Attitudes, and Organizational Outcomes. Journal of Business Research, 62(7), 673-679. https://doi.org/10.1016/j. jbusres.2008.05.021
Heritage, B., Pollock, C. y Roberts, L. (2014). Validation of the organizational culture assessment instrument. PLoS ONE, 9(3). https://doi.org/10.1371/journal.pone.0092879
Hernández, R., Méndez, S. y Contreras, R. (2014). Construcción de un instrumento para medir el clima organizacional en función del modelo de los valores en competencia. Contaduría y administración, 59(1), 229-257. https://doi.org/10.1016/S0186-1042(14)71250-1
Hidalgo, J., Valencia, S. y Sampieri, R. (2016). El liderazgo y su relación con el Modelo de Valores en Competencia. TELOS: Revista de Estudios Interdisciplinarios en Ciencias Sociales, 18, 17-38. http://ojs.urbe.edu/index.php/telos/article/view/777
Ibarra-Michel, J., Velarde-Valdez, M., Olmos-Martínez, E. y Santillan-Nuñez, M. (2019). Organizational culture assessment of sustainable hotel companies in Mazatlán; four case studies. Investigaciones Turisticas, (17), 71-102. http://dx.doi.org/10.14198/INTURI2019.17.04
Jung, T., Scott, T., Davies, H., Bower, P., Whalley, D., McNally, R. y Mannion, R. (2009). Instruments for exploring organizational culture: A review of the literature. Public Administration Review, 69(6), 1087-1096. https://doi.org/10.1111/j.1540-6210.2009.02066.x
Kargas, A. y Varoutas, D. (2015). On the relation between organizational culture and leadership: An empirical analysis. Cogent Business and Management, 2(1). https://doi.org/10.1080/23311975.2015.1055953
Kıranlı Güngör, S. y Şahin, H. (2018). Organizational culture types that academicians associate with their institutions. International Journal of Higher Education, 7(6), 161-172. https://doi.org/10.5430/ijhe.v7n6p161
Kıranlı Güngör, S., y Şahin, H. (2018). Organizational Culture Types that Academicians Associate with Their Institutions. International Journal of Higher Education, 7(6). https://doi.org/10.5430/ijhe.v7n6p161
Ližbetinová, L., Lorincová, S. y Caha, Z. (2016). The application of the organizational culture assessment instrument (OCAI) to logistics enterprises. [Primjena instrumenta procjene organizacione kulture (OCAI) na logističke tvrtke]. Nase More, 63(3), 170-176. https://doi.org/10.17818/NM/2016/SI17
Lorincova, S., Stachova, K., Stacho, Z., Joniakova, Z., Blstakova, J., Lipoldova, M. y Hitka, M. (2020). Defining the Differences in Corporate Culture in Wood-processing and Forest Enterprises. Bioresources, 15(2), 3320-3343. https://doi.org/10.15376/biores.15.2.3320-3343
Martínez Avella, M. (2010). Relaciones entre cultura y desempeño organizacional en una muestra de empresas colombianas: reflexiones sobre la utilización del modelo de Denison. Cuadernos de Administración, 23(40),163-190. https://www.redalyc.org/articulo.oa?id=20514982007
Masood, S., Dani, S., Burns, N. y Backhouse, G. (2006). Transformational leadership and organizational culture: The situational strength perspective. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 220(6), 941-949. https://doi.org/10.1243/09544054JEM499
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. y PRISMA Group, T. (2014). Ítems de referencia para publicar Revisiones Sistemáticas y Metaanálisis: La Declaración PRISMA. Revista Española de Nutrición Humana y Dietética, 18(3), 172-181. http://dx.doi.org/10.14306/renhyd.18.3.114
Pettigrew, A. (1979). On studying organizacional cultures. Administrative Science Quarterly, 24, 570-581.
Puppatz, M., Burmeister, A. y Deller, J. (2017) The assessment of organizational culture in cross-cultural settings: Investigating the psychometric quality and cultural equivalence of three quantitative instruments. Int. J. Select. Assess, 25, 43-60.
Quinn, R. (1988). Beyond rational management: Mastering the paradoxes and competing demands of high performance. Jossey-Bass, San Francisco.
Quinn, R. y Rohrbaugh, J. (1983). A spatial model of effectiveness criteria: Towards a competing values approach to organizational analysis. Management Science, 29, 363-377.
Ravina, R., Villena, F. y Gutiérrez, G. (2017). Una aproximación teórica para mejorar los resultados de innovación en las empresas desde la perspectiva del “Happiness Management”. RETOS. Revista de Ciencias de la Administración y Economía, 7(14),113-129. https://doi.org/http://dx.doi.org/10.17163/ret.n14.2017.06
Rodríguez J., Rubiano M., Aponte C., Bustamante., Jaramillo J., González E., González E., Jaramillo V. y Vélez M. (2020). Aspects of organizational culture and its relation to the organizational change disposition. Suma Psicológica, 27(1), 52-61. https://doi.org/10.14349/sumapsi.2020.v27.n1.7
Sánchez, J. y Tejero, B., Yurrebaso, A. y Lanero, A. (2006). Cultura organizacional: Desentrañando vericuetos. AIBR. Revista de Antropología Iberoamericana, 1(3),374-397.. https://www.redalyc.org/articulo.oa?id=62310304
Santillán-Zapata, N., Venegas-Rodriguez, P., Espinoza-Yangali, J., Pahuacho-Rojas, K. y Siuce-Simeon, G. (2020). Current and desired organizational culture of the financial system of the province of Huancayo, Perú. Management Science Letters, ١٠(12), 2721-2728. https://doi.org/10.5267/j.msl.2020.4.038
Schein, E. (2004). Organizational Culture and Leadership. Jossey-Bass, San Francisco.
Sepúlveda, F. (2004). El Modelo Competing Values Framework (CVF) y el diagnóstico de la cultura organizacional. Economía y administración, 63, 1 – 21. http://www2.udec.cl/~rea/REVISTA%20PDF/Rev63/art1rea63.pdf
Soares, D, Oliva, E., Kubo, E., Parente, V. y Tanaka, K. (2018). Organizational culture and sustainability in Brazilian electricity companies. RAUSP Management Journal, 53(4), 488-506. https://doi.org/10.1108/RAUSP-07-2018-0038
Strack, M., Jacobs, I. y Holtforth, M. (2013). Reliability of circumplex axes. SAGE Open, ٣(2), 1-12. https://doi.org/10.1177/2158244013486115
Sugita, M. y Takahashi, T. (2015). Influence of corporate culture on environmental management performance: An empirical study of Japanese firms. Corporate Social Responsibility and Environmental Management, 22(3), 182-192. https://doi.org/10.1002/csr.1346
Teräväinen, V., Junnonen, J. y Ali-Löytty, S. (2018). Organizational culture: Case of the finnish construction industry. Construction Economics and Building, ١٨(1), 48-69. https://doi.org/10.5130/AJCEB.v18i1.5770
Tucker, R., McCoy, W. y Evans, L. (1990). Can questionnaires objectively assess organizational culture? Journal of Managerial Psychology, 5, 4–11.
Van Huy, N., Thu, N., Anh, N., Au, N., Phuong, N., Cham, N. y Minh, P. (2020). The validation of organisational culture assessment instrument in healthcare setting: Results from a cross-sectional study in Vietnam. BMC Public Health, 20(1). https://doi.org/10.1186/s12889-020-8372-y
Vlaicu, F., Neagoe, A., Tîru, L. y Otovescu, A. (2019). The organizational culture of a major socialwork institution in Romania: A sociological analysis. Sustainability, ١١(13). https://doi.org/10.3390/su11133587
Zbieg, A., Kudełko, J., Juzyk, A. y Zaremba, L. (2017). The association between values and performance in a mining corporation. empirical study and insights for managing by values (MBV) model. Gospodarka Surowcami Mineralnymi / Mineral Resources Management, 33(2), 145-164. https://doi.org/10.1515/gospo-2017-0019
Ashkanasy, N., Broadfoot, L. y Falkus, S. (2000). Questionnaire measures of organizational culture. En N. M. Ashkanasy, C. P. M. Wilderon y M. F. Peterson (Eds.), Handbook of Organizational Culture & Climate (pp. 131-145). Thousand Oaks: Sage.
Bing-You, R., Ramani, S., Ramesh, S., Hayes, V., Varaklis, K., Ward, D. y Blanco, M. (2019). The interplay between residency program culture and feedback culture: A cross-sectional study exploring perceptions of residents at three institutions. Medical Education Online, ٢٤(1). http://dx.doi.org/10.1080/10872981.2019.1611296
Bing-You, R., y Varaklis, K. (2016). Organizing graduate medical education programs into communities of practice. Medical Education Online, 21(1). https://doi.org/10.3402/meo.v21.31864
Cameron, K y Quinn, Robert (1999). Diagnosing and Changing Organizational Culture. Editorial Addison-Wesley Series on Organization. Nueva York.
Cameron, K. y Quinn, R. (2011). Diagnosing and Changing Organizational Culture: Based on the Competing Values Framework (3rd ed.). Editorial Jossey-Bass, San Francisco.
Campbell, A., Frazer, B., Gilbert, N., Gutierrez, A. & Mackauer, M. (1974) Temperature requirements of some aphids and their parasites. Journal of Applied Ecology, 11, 431– 438.
Cerpa, J. (2018). Propiedades Psicométricas del Organizational Culture Assessment Instrument (OCAI) en colaboradores de Lima Metropolitana. [Trabajo de fin de grado no publicado. Universidad de Lima, Perú]. https://doi.org/10.26439/ulima.tesis/5868
Choi, Y. S., Seo, M., Scott, D. y Martin, J. (2010). Validation of the organizational culture assessment instrument: An application of the korean version. Journal of Sport Management, 24(2), 169-189. https://doi.org/10.1123/jsm.24.2.169
Cooke, R. A. y Rousseau, D. M. (1988) Behavioral norms and expectations: A quantitative approach to the assessment of organizational culture. Group & Organization studies. 13, 245-273.
Cújar Vertel, A., Ramos Paternina, C., Hernández Riaño, E. y López Pereira, J. (2013). Organizational culture: Developments in measuring. Estudios Gerenciales, 29(128), 350-355. https://doi.org/10.1016/j.estger.2013.09.009
Currie, L. y Shepstone, C. (2012). Mining the cultural evidence: Situating planning and leadership within the academic library culture. Evidence Based Library and Information Practice, ٧(3 A), 51-70. https://doi.org/10.18438/B8P02Q
Daud, Y., Raman, A., Don, Y., Mohd Sofian, O. y Hussin, F. (2015). The type of culture at a high performance schools and low performance school in the state of Kedah. International Education Studies, 8(2), 21-31. https://doi.org/10.5539/ies.v8n2p21
De-la-Garza-Carranza, M., Guzman-Soria, E. y Mueller, C. (2011). Organizational culture profile of service and manufacturing businesses in Mexico. Innovar-Revista De Ciencias Administrativas Y Sociales, 21(40), 81-91.
Denison, D., Hooijberg, R., Lane, N. y Lief, C. (2012). Leading Culture Change in Global Organizations. JosseyBass/Wiley, San Francisco.
Denison, D., Nieminen L. y Kotrba, L. (2014) Diagnosing organizational cultures: A conceptual and empirical review of culture effectiveness surveys. Eur. J. Work Organiz. Psychol, 23, 145-161.
Felipe, C., Roldán, J. y Leal-Rodríguez, A. (2017). Impact of organizational culture values on organizational agility. Sustainability, 9(12). https://doi.org/10.3390/su9122354
Gregory, B., Harris, S. y Armenakis, A. (2008). Organizational Culture and Effectiveness: A Study of Values, Attitudes, and Organizational Outcomes. Journal of Business Research, 62(7), 673-679. https://doi.org/10.1016/j. jbusres.2008.05.021
Heritage, B., Pollock, C. y Roberts, L. (2014). Validation of the organizational culture assessment instrument. PLoS ONE, 9(3). https://doi.org/10.1371/journal.pone.0092879
Hernández, R., Méndez, S. y Contreras, R. (2014). Construcción de un instrumento para medir el clima organizacional en función del modelo de los valores en competencia. Contaduría y administración, 59(1), 229-257. https://doi.org/10.1016/S0186-1042(14)71250-1
Hidalgo, J., Valencia, S. y Sampieri, R. (2016). El liderazgo y su relación con el Modelo de Valores en Competencia. TELOS: Revista de Estudios Interdisciplinarios en Ciencias Sociales, 18, 17-38. http://ojs.urbe.edu/index.php/telos/article/view/777
Ibarra-Michel, J., Velarde-Valdez, M., Olmos-Martínez, E. y Santillan-Nuñez, M. (2019). Organizational culture assessment of sustainable hotel companies in Mazatlán; four case studies. Investigaciones Turisticas, (17), 71-102. http://dx.doi.org/10.14198/INTURI2019.17.04
Jung, T., Scott, T., Davies, H., Bower, P., Whalley, D., McNally, R. y Mannion, R. (2009). Instruments for exploring organizational culture: A review of the literature. Public Administration Review, 69(6), 1087-1096. https://doi.org/10.1111/j.1540-6210.2009.02066.x
Kargas, A. y Varoutas, D. (2015). On the relation between organizational culture and leadership: An empirical analysis. Cogent Business and Management, 2(1). https://doi.org/10.1080/23311975.2015.1055953
Kıranlı Güngör, S. y Şahin, H. (2018). Organizational culture types that academicians associate with their institutions. International Journal of Higher Education, 7(6), 161-172. https://doi.org/10.5430/ijhe.v7n6p161
Kıranlı Güngör, S., y Şahin, H. (2018). Organizational Culture Types that Academicians Associate with Their Institutions. International Journal of Higher Education, 7(6). https://doi.org/10.5430/ijhe.v7n6p161
Ližbetinová, L., Lorincová, S. y Caha, Z. (2016). The application of the organizational culture assessment instrument (OCAI) to logistics enterprises. [Primjena instrumenta procjene organizacione kulture (OCAI) na logističke tvrtke]. Nase More, 63(3), 170-176. https://doi.org/10.17818/NM/2016/SI17
Lorincova, S., Stachova, K., Stacho, Z., Joniakova, Z., Blstakova, J., Lipoldova, M. y Hitka, M. (2020). Defining the Differences in Corporate Culture in Wood-processing and Forest Enterprises. Bioresources, 15(2), 3320-3343. https://doi.org/10.15376/biores.15.2.3320-3343
Martínez Avella, M. (2010). Relaciones entre cultura y desempeño organizacional en una muestra de empresas colombianas: reflexiones sobre la utilización del modelo de Denison. Cuadernos de Administración, 23(40),163-190. https://www.redalyc.org/articulo.oa?id=20514982007
Masood, S., Dani, S., Burns, N. y Backhouse, G. (2006). Transformational leadership and organizational culture: The situational strength perspective. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 220(6), 941-949. https://doi.org/10.1243/09544054JEM499
Moher, D., Liberati, A., Tetzlaff, J., Altman, D. y PRISMA Group, T. (2014). Ítems de referencia para publicar Revisiones Sistemáticas y Metaanálisis: La Declaración PRISMA. Revista Española de Nutrición Humana y Dietética, 18(3), 172-181. http://dx.doi.org/10.14306/renhyd.18.3.114
Pettigrew, A. (1979). On studying organizacional cultures. Administrative Science Quarterly, 24, 570-581.
Puppatz, M., Burmeister, A. y Deller, J. (2017) The assessment of organizational culture in cross-cultural settings: Investigating the psychometric quality and cultural equivalence of three quantitative instruments. Int. J. Select. Assess, 25, 43-60.
Quinn, R. (1988). Beyond rational management: Mastering the paradoxes and competing demands of high performance. Jossey-Bass, San Francisco.
Quinn, R. y Rohrbaugh, J. (1983). A spatial model of effectiveness criteria: Towards a competing values approach to organizational analysis. Management Science, 29, 363-377.
Ravina, R., Villena, F. y Gutiérrez, G. (2017). Una aproximación teórica para mejorar los resultados de innovación en las empresas desde la perspectiva del “Happiness Management”. RETOS. Revista de Ciencias de la Administración y Economía, 7(14),113-129. https://doi.org/http://dx.doi.org/10.17163/ret.n14.2017.06
Rodríguez J., Rubiano M., Aponte C., Bustamante., Jaramillo J., González E., González E., Jaramillo V. y Vélez M. (2020). Aspects of organizational culture and its relation to the organizational change disposition. Suma Psicológica, 27(1), 52-61. https://doi.org/10.14349/sumapsi.2020.v27.n1.7
Sánchez, J. y Tejero, B., Yurrebaso, A. y Lanero, A. (2006). Cultura organizacional: Desentrañando vericuetos. AIBR. Revista de Antropología Iberoamericana, 1(3),374-397.. https://www.redalyc.org/articulo.oa?id=62310304
Santillán-Zapata, N., Venegas-Rodriguez, P., Espinoza-Yangali, J., Pahuacho-Rojas, K. y Siuce-Simeon, G. (2020). Current and desired organizational culture of the financial system of the province of Huancayo, Perú. Management Science Letters, ١٠(12), 2721-2728. https://doi.org/10.5267/j.msl.2020.4.038
Schein, E. (2004). Organizational Culture and Leadership. Jossey-Bass, San Francisco.
Sepúlveda, F. (2004). El Modelo Competing Values Framework (CVF) y el diagnóstico de la cultura organizacional. Economía y administración, 63, 1 – 21. http://www2.udec.cl/~rea/REVISTA%20PDF/Rev63/art1rea63.pdf
Soares, D, Oliva, E., Kubo, E., Parente, V. y Tanaka, K. (2018). Organizational culture and sustainability in Brazilian electricity companies. RAUSP Management Journal, 53(4), 488-506. https://doi.org/10.1108/RAUSP-07-2018-0038
Strack, M., Jacobs, I. y Holtforth, M. (2013). Reliability of circumplex axes. SAGE Open, ٣(2), 1-12. https://doi.org/10.1177/2158244013486115
Sugita, M. y Takahashi, T. (2015). Influence of corporate culture on environmental management performance: An empirical study of Japanese firms. Corporate Social Responsibility and Environmental Management, 22(3), 182-192. https://doi.org/10.1002/csr.1346
Teräväinen, V., Junnonen, J. y Ali-Löytty, S. (2018). Organizational culture: Case of the finnish construction industry. Construction Economics and Building, ١٨(1), 48-69. https://doi.org/10.5130/AJCEB.v18i1.5770
Tucker, R., McCoy, W. y Evans, L. (1990). Can questionnaires objectively assess organizational culture? Journal of Managerial Psychology, 5, 4–11.
Van Huy, N., Thu, N., Anh, N., Au, N., Phuong, N., Cham, N. y Minh, P. (2020). The validation of organisational culture assessment instrument in healthcare setting: Results from a cross-sectional study in Vietnam. BMC Public Health, 20(1). https://doi.org/10.1186/s12889-020-8372-y
Vlaicu, F., Neagoe, A., Tîru, L. y Otovescu, A. (2019). The organizational culture of a major socialwork institution in Romania: A sociological analysis. Sustainability, ١١(13). https://doi.org/10.3390/su11133587
Zbieg, A., Kudełko, J., Juzyk, A. y Zaremba, L. (2017). The association between values and performance in a mining corporation. empirical study and insights for managing by values (MBV) model. Gospodarka Surowcami Mineralnymi / Mineral Resources Management, 33(2), 145-164. https://doi.org/10.1515/gospo-2017-0019
Publicado
2022-01-06
Cómo citar
Cancino Cancino, V., & Vial Aliaga, M. (2022). Instrumento de evaluación de la cultura organizacional: revisión sistemática de su aplicación. Revista Venezolana De Gerencia, 27(97), 107-126. https://doi.org/10.52080/rvgluz.27.97.8
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