Relación entre motivación y satisfacción en voluntarios corporativos
Palabras clave:
Voluntariado Corporativo, satisfacción, motivación, voluntarios, Uruguay
Resumen
En este documento se presentan los resultados de una investigación sobre la relación entre motivación y satisfacción en el voluntariado corporativo. La investigación se basó en una muestra no probabilística de voluntarios de 13 empresas que poseen programas de voluntariado corporativo en Uruguay. La satisfacción se dividió en cinco dimensiones tomadas de la literatura, una de las cuales refiere a la satisfacción de las motivaciones y las otras cuatro aluden a aspectos controlables por las empresas (satisfacción con la organización, oferta de actividades, tareas y apoyo que reciben los voluntarios). Para medir la motivación se utilizó el marco conceptual y los indicadores del Volunteer Functions Inventory. Se encontró que existe correlación positiva entre la motivación y cada una de las cinco dimensiones de la satisfacción. Los resultados de esta investigación contribuyen al desarrollo teórico y metodológico sobre el estudio de la satisfacción en el ámbito específico del voluntariado corporativo. Además, son un aporte para los gestores de las actividades de voluntario corporativo, para mejorar la satisfacción en las dimensiones que son controlables ellos.
Citas
Allison, L., Okun, M., y Dutridge, K. (2002). Assessing Volunteer Motives: A Comparison of an Open-ended Probe and Likert Rating Scales. Journal of Community y Applied Social Psychology, 12(4), 243–255. https://doi.org/10.1002/casp.677
Al-Shamli, A., y Al-Mamari, T. (2015). The relation of motivation and reward with volunteer satisfaction: empirical evidence from Omani non- profit organization. International Journal of Advanced Sport Sciences Research, 3(3), 616-636
Bang, H. y Chelladurai, P. (2009). Development and validation of the Volunteer Motivations Scale for International Sporting Events (VMS-ISE). International Journal of Sport Management and Marketing, 6(4), 332–350. https://doi.org/10.1504/IJSMM.2009.030064
Cheung, F., Tang, S., y Yan, E. (2006). A Study of Older Chinese in Hong Kong. Journal of Social Service Research 32(4), 193-209. https://doi.org/10.1300/J079v32n04_11
Clary, E., Snyder, M., Ridge, R., Copeland, J., Stukas, A., Haugen, J., y Miene, P. (1998). Understanding and Assessing the Motivations of Volunteers: a Functional Approach. Journal of Personality and Social Psychology, 74(6), 1516-1530. https://doi.org/10.1037/0022-3514.74.6.1516
Clary, E., y Snyder, M. (1999). The motivations to volunteer: theoretical and practical considerations. Current Directions in Psychological Science, 8, 156–159. https://doi.org/10.1111%2F1467-8721.00037
Dávila, Ma. C. (2012). Beneficios del Voluntariado Corporativo. Revista de Responsabilidad Social de la Empresa, 4(1), 135-147.
Farmer, S., y Fedor, D. (1997). Volunteer Participation and Turnover Intentions: the Role of Satisfaction, Expectations, and Organizational Support. Paper presented at the Academy of Management Proceedings.
Farrell, J., Johnston, M., y Twynam, D. (1998). Volunteer Motivation, Satisfaction, and Management at an Elite Sporting Competition. Journal of Sport Management, 12(4), 288-300. https://doi.org/10.1123/jsm.12.4.288
Fediuc, A., Danciu, R., y Albu, S. (2019). The factors contributing to sport volunteer satisfaction. The European Proceedings of Social & Behavioural Sciences, 586-594. https://dx.doi.org/10.15405/epsbs.2019.02.73
Fernández Huerga, E. (2012). La motivación en la toma de decisiones: una concepción alternativa. Revista De Ciencias Sociales, 18(1). https://produccioncientificaluz.org/index.php/rcs/article/view/24961
Ferreira, M., Proença, T., y Proença, J. (2012b). Motivations which influence volunteers´satisfaction. 10th International Conference of the International Society for Third Sector Research, Siena – Italy – 2012. Recuperado de https://core.ac.uk/download/pdf/47136938.pdf
Ferreira, Marisa, Proença, Teresa y Proença, Joao (2012a). Organisational influence on volunteer satisfaction and attitudes towards HRM practices: the case of hospital volunteers. International Review on Public and Nonprofit Marketing, 9, 27–42. http://dx.doi.org/10.1007/s12208-011-0071-z
Finkelstein, M. (2007). Correlates of Satisfaction in Older Volunteers: A Motivational Perspective. The International Journal of Volunteer Administration, 24(5), 6-12. https://doi.org/10.1.1.535.5610
Finkelstein, M., Penner, L., y Brannick, M. (2005). Motive, role identity and prosocial personality personality as predictors of volunteer activity. Social Behavior and Personality, 33(4), 403-418. https://doi.org/10.2224/sbp.2005.33.4.403
Galindo-Kuhn, R., y Guzley R. (2001). The Volunteer Satisfaction Index: Construct Definition, Measurement, Development, and Validation. Journal of Social Service Research, 28(1), 46-68. https://doi.org/10.1300/J079v28n01_03
García-Pérez, O. (2013). Evaluación de un programa de voluntariado a través de la satisfacción de sus usuarios: los voluntarios. Aula Abierta 2013, 41(3), 101-112.
Gidron, B. (1985). Predictors of retention and turnover among service volunteer workers. Journal of Social Service Research, 8 (1), 1-16. https://doi.org/10.1300/J079v08n01_01
Huang, S. (2016). A Study on the Motivation of APEC Volunteer and Its Relationship with Job Satisfaction. Journal of Service Science and Management, 10, 587-610. http://dx.doi.org/10.4236/jssm.2017.106044
Jabari, N., Boroujerdi, S., Ghaeini, S., Abdollahi, F., y Karimi, G. (2012). Big-Five Personality Traits Predict sport Volunteer Satisfaction. World Applied Sciences Journal 19(4), 445-450. http://dx.doi.org/10.5829/idosi.wasj.2012.19.04.1168
Jamison, I. (2003). Turnover and Retention Among Volunteers in Human Service Agencies. Review of Public Personnel Administration, 23(2), 114-132. https://bit.ly/3elh0xa
Kemp, S. (2002). The Hidden Workforce: Volunteers’ Learning in the Olympics. Journal of European Industrial Training, 26, 109-116. https://doi.org/10.1108/03090590210421987
Kiviniemi, M., Snyder, M., y Omoto, A. (2002). Too Many of a Good Thing? The Effects of Multiple Motivations on Stress, Cost, Fulfillment, and Satisfaction. Personality and Social Psychology Bulletin, 28(6), 732-743. https://doi.org/10.1177%2F0146167202289003
Licandro, O. D., Yapor, S., y Correa, P. (2021). Beneficios del Voluntariado Corporativo para la gestión de los Recursos Humanos. Revista Venezolana De Gerencia, 26(93), 227-244. https://doi.org/10.52080/rvg93.16
Lorenz, C., Gentile, G., y Wehner, T. (2011). How, why, and to what end? Corporate volunteeringas corporate social performance. International Journal on. Business Environment, 4(2), 183-205. https://dx.doi.org/10.1504/IJBE.2011.040174
Ma, X., y Draper, J. (2017). Motivation and satisfaction of marathon volunteers: How important is volunteers´ level or running experience? Journal of Convention & Event Tourism, 18(1), 41-59. https://doi.org/10.1080/15470148.2016.1230530
Maas, S., Meijs, L., y Brudney, J. (2021). Designing “National Day of Service” Projects to Promote Volunteer Job Satisfaction. Nonprofit & Voluntary Sector Quarterly, 50(4), 866-888. https://doi.org/10.1177/0899764020982664
Millette, V., y Gagnet, M. (2008). Designing volunteers’ tasks to maximize motivation, satisfaction and performance: The impact of job characteristics on volunteer engagement. Motiv. Emot., 32, 11-22. https://doi.org/10.1007/s11031-007-9079-4
Mañas-Viniegra, L. (2018). El voluntariado corporativo en la estrategia de responsabilidad social de las empresas del IBEX 35. Retos Revista de Ciencias de la Administración y Economía, 8(16), 19-32. https://doi.org/10.17163/ret.n16.2018.02
Nagel, S., Seippel, Ø., Breuer, C., Feiler, S., Elmose-Østerlund, K., Llopis-Goig, R., Nichols, G., Perényi, S., Piątkowska, M. y Scheerder, J. (2020). Volunteer satisfaction in sports clubs: A multilevel analysis in 10 European countries. International Review for the Sociology of Sport, 55(8), 1074-1093. https://doi.org/10.1177%2F1012690219880419
Omoto, A., y Snyder, M. (1995). Sustained helping without obligation: motivation, longevity of service and perceived attitude change among AIDS volunteers. Journal of Personality and Social Psychology, 68(4), 671-686. http://doi.org/10.1037/0022-3514.68.4.671
Paço, A., y Nave, C. (2013). Corporate volunteering. A case study centred on the motivations, satisfaction and happiness of company employees. Employee Relations, 35(5), 547-559. https://doi.org/10.1108/ER-12-2012-0089
Peloza, J., y Hassay, D. (2006). Intra-organizational volunteerism: good solider, good deed, and good politics. Journal of Business Ethics, 64(4), 357-379. https://doi.org/10.1007/s10551-005-5496-z.
Puchart, H., Gaget, O., Cracowski, C., Paris, A., y Cracowski, J.-L. (20121). Continuous assessment of volunteers’ satisfaction in clinical research through simplified questionnaires. Therapie, 76(6), 67-663. https://doi.org/10.1016/j.therap.2017.12.009
Runté, M., y Basil, D. (2011). Personal and corporate volunteerism: employee motivations. International Journal of Business Environment, 4(2), 133-145. https://dx.doi.org/10.1504/IJBE.2011.040171
Silverberg, K., Ellis, G., Whitworth, P., y Kane, M. (2002). An “effects-indicator” model of volunteer satisfaction: A functionalist theory approach. Leisure/Loisir, 27(3-4), 283-304. http://dx.doi.org/10.1080/14927713.2002.9651307
Spector, P. (1997). Job satisfaction. Thousand Oaks, CA: Sage.
Stukas, A., Worth, K., Clary, E., y Snyder, M. (2009). The Matching of Motivations to Affordances in the Volunteer Environment. Nonprofit and Voluntary Sector Quarterly, 38(1), 5-28. https://doi.org/10.1177%2F0899764008314810
Tschirhart, M., Mesh, D., James, P., Miller, T., y Geunjoo, L. (2001). Stipended Volunteers: Their Goals, Experiences, Satisfaction, and Likelihood of Future Service. Nonprofit and Voluntary Sector Quarterly, 30(3), 422-443. https://doi.org/10.1177%2F0899764001303002
Vecina, M. L., Chacón, F., y Sueiro, M. (2009). Satisfacción en el voluntariado: estructura interna y relación con la permanencia en las organizaciones. Psicothema, 21(1), 112-117.
Yiu, C., Au, W., y Tang, S. (2001). Burnout and Duration of Service among Chinese Voluntary Workers. Asian Journal of Social Psychology 4(2), 103-111. https://doi.org/10.1111/j.1467-839X.2001.00079.x
Al-Shamli, A., y Al-Mamari, T. (2015). The relation of motivation and reward with volunteer satisfaction: empirical evidence from Omani non- profit organization. International Journal of Advanced Sport Sciences Research, 3(3), 616-636
Bang, H. y Chelladurai, P. (2009). Development and validation of the Volunteer Motivations Scale for International Sporting Events (VMS-ISE). International Journal of Sport Management and Marketing, 6(4), 332–350. https://doi.org/10.1504/IJSMM.2009.030064
Cheung, F., Tang, S., y Yan, E. (2006). A Study of Older Chinese in Hong Kong. Journal of Social Service Research 32(4), 193-209. https://doi.org/10.1300/J079v32n04_11
Clary, E., Snyder, M., Ridge, R., Copeland, J., Stukas, A., Haugen, J., y Miene, P. (1998). Understanding and Assessing the Motivations of Volunteers: a Functional Approach. Journal of Personality and Social Psychology, 74(6), 1516-1530. https://doi.org/10.1037/0022-3514.74.6.1516
Clary, E., y Snyder, M. (1999). The motivations to volunteer: theoretical and practical considerations. Current Directions in Psychological Science, 8, 156–159. https://doi.org/10.1111%2F1467-8721.00037
Dávila, Ma. C. (2012). Beneficios del Voluntariado Corporativo. Revista de Responsabilidad Social de la Empresa, 4(1), 135-147.
Farmer, S., y Fedor, D. (1997). Volunteer Participation and Turnover Intentions: the Role of Satisfaction, Expectations, and Organizational Support. Paper presented at the Academy of Management Proceedings.
Farrell, J., Johnston, M., y Twynam, D. (1998). Volunteer Motivation, Satisfaction, and Management at an Elite Sporting Competition. Journal of Sport Management, 12(4), 288-300. https://doi.org/10.1123/jsm.12.4.288
Fediuc, A., Danciu, R., y Albu, S. (2019). The factors contributing to sport volunteer satisfaction. The European Proceedings of Social & Behavioural Sciences, 586-594. https://dx.doi.org/10.15405/epsbs.2019.02.73
Fernández Huerga, E. (2012). La motivación en la toma de decisiones: una concepción alternativa. Revista De Ciencias Sociales, 18(1). https://produccioncientificaluz.org/index.php/rcs/article/view/24961
Ferreira, M., Proença, T., y Proença, J. (2012b). Motivations which influence volunteers´satisfaction. 10th International Conference of the International Society for Third Sector Research, Siena – Italy – 2012. Recuperado de https://core.ac.uk/download/pdf/47136938.pdf
Ferreira, Marisa, Proença, Teresa y Proença, Joao (2012a). Organisational influence on volunteer satisfaction and attitudes towards HRM practices: the case of hospital volunteers. International Review on Public and Nonprofit Marketing, 9, 27–42. http://dx.doi.org/10.1007/s12208-011-0071-z
Finkelstein, M. (2007). Correlates of Satisfaction in Older Volunteers: A Motivational Perspective. The International Journal of Volunteer Administration, 24(5), 6-12. https://doi.org/10.1.1.535.5610
Finkelstein, M., Penner, L., y Brannick, M. (2005). Motive, role identity and prosocial personality personality as predictors of volunteer activity. Social Behavior and Personality, 33(4), 403-418. https://doi.org/10.2224/sbp.2005.33.4.403
Galindo-Kuhn, R., y Guzley R. (2001). The Volunteer Satisfaction Index: Construct Definition, Measurement, Development, and Validation. Journal of Social Service Research, 28(1), 46-68. https://doi.org/10.1300/J079v28n01_03
García-Pérez, O. (2013). Evaluación de un programa de voluntariado a través de la satisfacción de sus usuarios: los voluntarios. Aula Abierta 2013, 41(3), 101-112.
Gidron, B. (1985). Predictors of retention and turnover among service volunteer workers. Journal of Social Service Research, 8 (1), 1-16. https://doi.org/10.1300/J079v08n01_01
Huang, S. (2016). A Study on the Motivation of APEC Volunteer and Its Relationship with Job Satisfaction. Journal of Service Science and Management, 10, 587-610. http://dx.doi.org/10.4236/jssm.2017.106044
Jabari, N., Boroujerdi, S., Ghaeini, S., Abdollahi, F., y Karimi, G. (2012). Big-Five Personality Traits Predict sport Volunteer Satisfaction. World Applied Sciences Journal 19(4), 445-450. http://dx.doi.org/10.5829/idosi.wasj.2012.19.04.1168
Jamison, I. (2003). Turnover and Retention Among Volunteers in Human Service Agencies. Review of Public Personnel Administration, 23(2), 114-132. https://bit.ly/3elh0xa
Kemp, S. (2002). The Hidden Workforce: Volunteers’ Learning in the Olympics. Journal of European Industrial Training, 26, 109-116. https://doi.org/10.1108/03090590210421987
Kiviniemi, M., Snyder, M., y Omoto, A. (2002). Too Many of a Good Thing? The Effects of Multiple Motivations on Stress, Cost, Fulfillment, and Satisfaction. Personality and Social Psychology Bulletin, 28(6), 732-743. https://doi.org/10.1177%2F0146167202289003
Licandro, O. D., Yapor, S., y Correa, P. (2021). Beneficios del Voluntariado Corporativo para la gestión de los Recursos Humanos. Revista Venezolana De Gerencia, 26(93), 227-244. https://doi.org/10.52080/rvg93.16
Lorenz, C., Gentile, G., y Wehner, T. (2011). How, why, and to what end? Corporate volunteeringas corporate social performance. International Journal on. Business Environment, 4(2), 183-205. https://dx.doi.org/10.1504/IJBE.2011.040174
Ma, X., y Draper, J. (2017). Motivation and satisfaction of marathon volunteers: How important is volunteers´ level or running experience? Journal of Convention & Event Tourism, 18(1), 41-59. https://doi.org/10.1080/15470148.2016.1230530
Maas, S., Meijs, L., y Brudney, J. (2021). Designing “National Day of Service” Projects to Promote Volunteer Job Satisfaction. Nonprofit & Voluntary Sector Quarterly, 50(4), 866-888. https://doi.org/10.1177/0899764020982664
Millette, V., y Gagnet, M. (2008). Designing volunteers’ tasks to maximize motivation, satisfaction and performance: The impact of job characteristics on volunteer engagement. Motiv. Emot., 32, 11-22. https://doi.org/10.1007/s11031-007-9079-4
Mañas-Viniegra, L. (2018). El voluntariado corporativo en la estrategia de responsabilidad social de las empresas del IBEX 35. Retos Revista de Ciencias de la Administración y Economía, 8(16), 19-32. https://doi.org/10.17163/ret.n16.2018.02
Nagel, S., Seippel, Ø., Breuer, C., Feiler, S., Elmose-Østerlund, K., Llopis-Goig, R., Nichols, G., Perényi, S., Piątkowska, M. y Scheerder, J. (2020). Volunteer satisfaction in sports clubs: A multilevel analysis in 10 European countries. International Review for the Sociology of Sport, 55(8), 1074-1093. https://doi.org/10.1177%2F1012690219880419
Omoto, A., y Snyder, M. (1995). Sustained helping without obligation: motivation, longevity of service and perceived attitude change among AIDS volunteers. Journal of Personality and Social Psychology, 68(4), 671-686. http://doi.org/10.1037/0022-3514.68.4.671
Paço, A., y Nave, C. (2013). Corporate volunteering. A case study centred on the motivations, satisfaction and happiness of company employees. Employee Relations, 35(5), 547-559. https://doi.org/10.1108/ER-12-2012-0089
Peloza, J., y Hassay, D. (2006). Intra-organizational volunteerism: good solider, good deed, and good politics. Journal of Business Ethics, 64(4), 357-379. https://doi.org/10.1007/s10551-005-5496-z.
Puchart, H., Gaget, O., Cracowski, C., Paris, A., y Cracowski, J.-L. (20121). Continuous assessment of volunteers’ satisfaction in clinical research through simplified questionnaires. Therapie, 76(6), 67-663. https://doi.org/10.1016/j.therap.2017.12.009
Runté, M., y Basil, D. (2011). Personal and corporate volunteerism: employee motivations. International Journal of Business Environment, 4(2), 133-145. https://dx.doi.org/10.1504/IJBE.2011.040171
Silverberg, K., Ellis, G., Whitworth, P., y Kane, M. (2002). An “effects-indicator” model of volunteer satisfaction: A functionalist theory approach. Leisure/Loisir, 27(3-4), 283-304. http://dx.doi.org/10.1080/14927713.2002.9651307
Spector, P. (1997). Job satisfaction. Thousand Oaks, CA: Sage.
Stukas, A., Worth, K., Clary, E., y Snyder, M. (2009). The Matching of Motivations to Affordances in the Volunteer Environment. Nonprofit and Voluntary Sector Quarterly, 38(1), 5-28. https://doi.org/10.1177%2F0899764008314810
Tschirhart, M., Mesh, D., James, P., Miller, T., y Geunjoo, L. (2001). Stipended Volunteers: Their Goals, Experiences, Satisfaction, and Likelihood of Future Service. Nonprofit and Voluntary Sector Quarterly, 30(3), 422-443. https://doi.org/10.1177%2F0899764001303002
Vecina, M. L., Chacón, F., y Sueiro, M. (2009). Satisfacción en el voluntariado: estructura interna y relación con la permanencia en las organizaciones. Psicothema, 21(1), 112-117.
Yiu, C., Au, W., y Tang, S. (2001). Burnout and Duration of Service among Chinese Voluntary Workers. Asian Journal of Social Psychology 4(2), 103-111. https://doi.org/10.1111/j.1467-839X.2001.00079.x
Publicado
2022-01-06
Cómo citar
Licandro, O. D., do Paço, A., Yapor, S., & Correa, P. (2022). Relación entre motivación y satisfacción en voluntarios corporativos. Revista Venezolana De Gerencia, 27(97), 88-106. https://doi.org/10.52080/rvgluz.27.97.7
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