Cultura de calidad: Una revisión bibliométrica sobre su impacto en las organizaciones
Palabras clave:
Cultura de calidad, desempeño organizacional, ecuación InOrdinatio, gestión de calidad total, revisión bibliométrica
Resumen
El estudio y análisis de la calidad en sus diversas dimensiones se ha convertido en un campo de investigación de gran relevancia, con enfoque interdisciplinario que involucra disciplinas como la ingeniería industrial, gestión de operaciones y psicología organizacional. Por ello, este artículo tiene como objetivo analizar la tendencia general de los estudios relacionados con la cultura de calidad en todo el mundo, utilizando la metodología de análisis bibliométrico. Se utilizó la biblioteca Bibliometrix y RStudio para analizar datos obtenidos de la base de datos Scopus desde 1982 hasta febrero de 2023. Se encontraron un total de 556 publicaciones utilizando la ecuación de búsqueda TITLE-ABS-KEY ("Quality culture”) AND (LIMIT-TO (DOCTYPE, "ar”)). El promedio de publicaciones de los últimos 5 años se acerca a 40 producciones científicas en el tema de estudio. Se identificaron principales países, autores, instituciones, revistas, áreas temáticas y palabras clave de dichos estudios. Las principales temáticas de análisis incluyeron su relación con la gestión de calidad total, calidad 4.0, calidad y desempeño organizacional. En conclusión, ésta revisión proporciona una visión general de la producción científica sobre el objeto de estudio y también identifica factores asociados a la cultura de calidad y su contribución al desarrollo de las organizaciones.
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Al-Dhaafri, H. S., Al-Swidi, A. K., y Yusoff, R. Z. B. (2016). The mediating role of TQM and organizational excellence, and the moderating effect of entrepreneurial organizational culture on the relationship between ERP and organizational performance. TQM Journal, 28(6), 991-1011. https://doi.org/10.1108/TQM-04-2014-0040
Alotaibi, F., Yusoff, R. Z., e Islam, R. (2013). The meadiating effect of quality culture on the relationship between total quality management practices and competitiveness. World Applied Sciences Journal, 23(5), 670-678. https://idosi.org/wasj/wasj23(5)13/14.pdf
Alvarado, L., Rosas, A., Rafael, A., y Gonzáles, R. (2022). Validación de instrumento sobre gestión de calidad en Centros de Investigación Universitarios de Venezuela. Revista de Ciencias Sociales (Ve), XXVIII(1), 386-407. https://doi.org/10.31876/rcs.v28i1.37697
Andhika, R., y Latief, Y. (2020). Conceptual framework of development of quality culture in Indonesian construction company. Evergreen, 7(1), 144-149. https://doi.org/10.5109/2740971
Babu , F., y Thomas, S. (2020). The relationship between total quality management practices and organisational image in the hospital industry: An empirical examination. International Journal of Productivity and Quality Management, 29(1), 1-23. https://doi.org/10.1504/IJPQM.2020.104517
Bencsik, A., y Horvát-Csikos, G. (2018). The role of knowledge management in developing quality culture. Acta Polytechnica Hungarica, 15(8), 209-226. https://doi.org/10.12700/APH.15.8.2018.8.11
Bendermarcher, G. W. G., Dolmans, D. H. J. M., De Grave, W. S., Wolfhagen, I. H. A. P., y Oude Egbrink, M. G. A. (2021). Advancing quality culture in health professions education: experiences and perspectives of educational leaders. Advances in Health Sciences Education, 26(2), 467-487. https://doi.org/10.1007/s10459-020-09996-5
Bendermacher, G. W. G., Oude Egbrink, M. G. A., Wolfhagen, I. H. A. P., y Dolmans, D. H. J. M. (2017). Unravelling quality culture in higher education: A realist review. Higher Education, 73, 39-60. https://doi.org/10.1007/s10734-015-9979-2
Bonilla, S. M., Ramírez, J. P. I., Barbecho, N. D. J., y Coronel, C. X. (2022). Análisis bibliométrico de la producción científica sobre calidad educativa en el Ecuador. Revista de Ciencias Sociales (Ve), XXVIII(E-5), 100-111. https://doi.org/10.31876/rcs.v28i.38148
Bouranta, N., Psomas, E. L., y Pantouvakis, A. (2017). Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece. The TQM Journal, 29(1), 147-166. https://doi.org/10.1108/TQM-11-2015-0142
Cameron, K., y Sine, W. (1999). A framework for organizational quality culture. Quality Management Journal, 6(4), 7-25. https://doi.org/10.1080/10686967.1999.11919208
Chiarini, A. (2020). Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research. The TQM Journal,, 32(4), 603-616. https://doi.org/10.1108/TQM-04-2020-0082
Chiarini, A., y Kumar, M. (2021). What is Quality 4.0? An exploratory sequential mixed methods study of Italian manufacturing companies. International Journal of Production Research, 60(16), 4890-4910. https://doi.org/10.1080/00207543.2021.1942285
Conca, F. J., Llopis, J., y Tarí, J. J. (2004). Development of a measure to assess quality management in certified firms. European Journal of Operational Research, 156(3), 683-697. https://doi.org/10.1016/S0377-2217(03)00145-0
Cronemyr, P., Bäckström, I., y Rönnbäck, A. (2017). Quality culture deployment – using behaviours to explain, diagnose and improve a quality culture. International Journal of Quality and Service Sciences, 9(3-4), 498-518. https://doi.org/10.1108/IJQSS-02-2017-0008
Cubillos, M. C., y Rozo, D. (2009). El concepto de calidad: Historia, evolución e importancia para la competitividad competitividad. Revista de la Universidad de La Salle, (48), 80-99. https://ciencia.lasalle.edu.co/ruls/vol2009/iss48/4/
Dahlgaard-Park, S. M., Chen, C.-K., Jang, J.-Y., y Dahlgaard, J. J. (2013). Diagnosing and prognosticating the quality movement – a review on. Total Quality Management & Business, 24(1-2), 1-18. https://doi.org/10.1080/14783363.2012.756749
Daoud, S. (2021). Quality management practices and innovation: The moderating effect of ISO 9001 certification. Journal of the Knowledge Economy, 13, 2177-2202. https://doi.org/10.1007/s13132-021-00805-x
Dellana, S. A., y Hauser, R. D. (1999). Toward defining the quality culture. Engineering Management Journal, 11(2), 11-15. https://doi.org/10.1080/10429247.1999.11415022
Durana, P., Kral, P., Stehel, V., Lazaroiu, G., y Sroka, W. (2019). Quality culture of manufacturing enterprises: A possibleway to adaptation to industry 4.0. Social Sciences, 8(4), 124. https://doi.org/10.3390/socsci8040124
Ehlers, U. D. (2009). Understanding quality culture. Quality Assurance in Education, 17(4), 343-363. https://doi.org/10.1108/09684880910992322
Flórez, J. M. (2017). El Gobierno corporativo en el ámbito del sector público: Un estudio bilibométrico en las revisas ubicadas en el àrea de Administración Pública. Revista Facultad de Ciencias Econòmicas, XXV(1), 161-175. https://doi.org/10.18359/rfce.743
Friedli, T., Buess, P., Köhler, S., Chen, C., Mendivil, S., y Baker, D. (2018). The impact of quality culture on operational performance - An empirical study from the pharmaceutical industry. Journal of Pharmaceutical Science and Technology, 72(5), 531-542. https://doi.org/10.5731/pdajpst.2018.008771
Glaveli, N., Vouzas, F., y Roumeliotou, M. (2022). The soft side of TQM and teachers job satisfaction: An empirical investigation in primary and secondary education. The TQM Journal, 34(5), 922-938. https://doi.org/10.1108/TQM-11-2020-0269
González, J. H., Escalera, M. E., y Pèrez, Ó. (2010). Construcción del cuestionario para determinar el nivel de Cultura de Calidad en MiPyMEs. Investigaciòn y Ciencia, 18(47), 39-48.
González, J. H., Gómez, D., y Recio, R. G. (2018). Cultura de calidad en estudiantes de educación superior. Repositorio de la Red de Investigadores en Competitividad, 10, 1458-1477. https://www.riico.net/index.php/riico/article/view/1384
Gunasekaran, A., Papadopoulos, T., Dubey, R., Fosso, S., Childe, S. J., Hazen, B., y Akter, S. (2017). Big data and predictive analytics for supply chain and organizational performance. Journal of Business Research, 70, 308-317. https://doi.org/10.1016/j.jbusres.2016.08.004
Harvey, L., y Stensaker, B. (2008). Quality culture: Understandings, boundaries and linkages. European Journal of Education, 43(4), 427-442. https://doi.org/10.1111/j.1465-3435.2008.00367.x
Hildrebrant, S., Kristensen, K., Kanji, G., y Dahlgaard, J. J. (1991). Quality culture and TQM. Total Quality Management, 2(1), 1-16. https://doi.org/10.1080/09544129100000001
Hilman, H., Abubakar, A., y Kaliapan, N. (2017). The effect of quality culture on university performance. Journal of Business and Retail Management Research, 11(4), 25-33. https://doi.org/10.24052/jbrmr/v11is04/teoqcoup
Ilieş, L., Sălăgean, H. C., y Beleiu, I. (2017). The impact of quality culture and leadership on customer relationship in organizations from the Romanian metal construction industry. Amfiteatru Economic, 19(S-11), 1050-1063
ICONTEC (2015). Sistemas de gestión de la calidad, fundamentos y vocabulario. ICONTEC. https://tienda.icontec.org/gp-sistemas-de-gestion-de-la-calidad---fundamentos-y-vocabulario-ntc-iso9000-2015.html
Lo, T. (2002). Quality culture: A product of motivation within organization. Managerial Auditing Journal, 17(5), 272-276. https://doi.org/10.1108/02686900210429704
Laboranne, D., y Mustapha, M. (2010). Traits culturels, système de management de la qualité et performances en Algérie. Revue Management & Avenir, (37), 34-52. https://doi.org/10.3917/mav.037.0034
Legemaate, M., Grol, R., Huisman, J., Oolbekkink-Marchand, H., y Nieuwenhuis, L. (2022). Enhancing a quality culture in higher education from a socio-technical systems design perspective. Quality in Higher Education, 28(3), 345-359. https://doi.org/10.1080/13538322.2021.1945524
Mahmood, W. Y. W., y Mohammed, A. H. (2008). A conceptual framework for the development of quality culture in the construction industry. In A. Dainty (Ed.), Proceedings 24th Annual ARCOM Conference, Association of Researchers in Construction Management, Cardiff, UK, 1-3 September 2008 (pp. 247-256). https://www.arcom.ac.uk/-docs/proceedings/ar2008-247-256_Mahmood_and_Mohammed.pdf
Martensson, K., Roxa, T., y Olsson, T. (2011). Developing a quality culture through the Scholarship of Teaching and Learning. Higher Education Research and Development, 30(1), 51-62. https://doi.org/10.1080/07294360.2011.536972
Martínez, E., y Robles, C. (2009). Cultura Organizacional en el sistema de gestiòn de la calidad en las dependencias de Educaciòn Superior Valle de Mèxico. Gestiòn y Estrategia, (36), 53-65. https://doi.org/10.24275/uam/azc/dcsh/gye/2009n36/Martinez
Munizu, M., Damang, K., Hamid, N., y Sumardi (2017). Improvement of firm performance, competitiveness, and quality culture through SCM practices and TQM practices at manufacturing industry in South Sulawesi, Indonesia. International Journal of Economic Research, 14(15), 529-538. https://serialsjournals.com/abstract/36508_ch_39_f_-_musran----new--ijer.pdf
Nugraha, S., y Latief, Y. (2019). Developing quality culture in power plant construction company to improve competitiveness. International Journal of Engineering and Advanced Technology, 8(5C), 654-661. https://doi.org/10.35940/ijeat.E1092.0585C19
Pagani, R. N., Kovaleski, J. L., y Resende, L. M. (2015). Methodi Ordinatio: A proposed methodology to select and rank relevant scientific papers encompassing the impact factor, number of citation, and year of publication. Scientometrics, 105, 2109-2135. https://doi.org/10.1007/s11192-015-1744-x
Pun, K.-F. (2001). Cultural influences on total quality management adoption in Chinese enterprises: An empirical study. Total Quality Management, 12(3), 323-342. https://doi.org/10.1080/09544120120034483
Silva-Ordoñez, I., Jiménez-Silva, W., Santamaría-Freire, E., y Villalba-Miranda, R. (2019). Calidad en el servicio como herramienta de planificación en las empresas del sector terciario. Revista de Ciencias Sociales (Ve), XXV(2), 83-95. https://produccioncientificaluz.org/index.php/rcs/article/view/27338
Talib, F., Rahman, Z., y Quereshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality & Reliability Management, 30(3), 280-318. https://doi.org/10.1108/02656711311299845
Viljoen, S. J., y Van Waveren, C. C. (2008). An improved model for quantifying an organisational quality culture. PICMET '08 – 2008 Portland International Conference on Management of Engineering & Technology (pp. 1781-1789), Cape Town, South Africa. https://doi.org/10.1109/PICMET.2008.4599797
Wu, S. J., Zhang, D., y Schroeder, R. G. (2011). Customization of quality practices: the impact of quality culture. International Journal of Quality & Reliability Management, 28(3), 263-279. https://doi.org/10.1108/02656711111109883
Alotaibi, F., Yusoff, R. Z., e Islam, R. (2013). The meadiating effect of quality culture on the relationship between total quality management practices and competitiveness. World Applied Sciences Journal, 23(5), 670-678. https://idosi.org/wasj/wasj23(5)13/14.pdf
Alvarado, L., Rosas, A., Rafael, A., y Gonzáles, R. (2022). Validación de instrumento sobre gestión de calidad en Centros de Investigación Universitarios de Venezuela. Revista de Ciencias Sociales (Ve), XXVIII(1), 386-407. https://doi.org/10.31876/rcs.v28i1.37697
Andhika, R., y Latief, Y. (2020). Conceptual framework of development of quality culture in Indonesian construction company. Evergreen, 7(1), 144-149. https://doi.org/10.5109/2740971
Babu , F., y Thomas, S. (2020). The relationship between total quality management practices and organisational image in the hospital industry: An empirical examination. International Journal of Productivity and Quality Management, 29(1), 1-23. https://doi.org/10.1504/IJPQM.2020.104517
Bencsik, A., y Horvát-Csikos, G. (2018). The role of knowledge management in developing quality culture. Acta Polytechnica Hungarica, 15(8), 209-226. https://doi.org/10.12700/APH.15.8.2018.8.11
Bendermarcher, G. W. G., Dolmans, D. H. J. M., De Grave, W. S., Wolfhagen, I. H. A. P., y Oude Egbrink, M. G. A. (2021). Advancing quality culture in health professions education: experiences and perspectives of educational leaders. Advances in Health Sciences Education, 26(2), 467-487. https://doi.org/10.1007/s10459-020-09996-5
Bendermacher, G. W. G., Oude Egbrink, M. G. A., Wolfhagen, I. H. A. P., y Dolmans, D. H. J. M. (2017). Unravelling quality culture in higher education: A realist review. Higher Education, 73, 39-60. https://doi.org/10.1007/s10734-015-9979-2
Bonilla, S. M., Ramírez, J. P. I., Barbecho, N. D. J., y Coronel, C. X. (2022). Análisis bibliométrico de la producción científica sobre calidad educativa en el Ecuador. Revista de Ciencias Sociales (Ve), XXVIII(E-5), 100-111. https://doi.org/10.31876/rcs.v28i.38148
Bouranta, N., Psomas, E. L., y Pantouvakis, A. (2017). Identifying the critical determinants of TQM and their impact on company performance: Evidence from the hotel industry of Greece. The TQM Journal, 29(1), 147-166. https://doi.org/10.1108/TQM-11-2015-0142
Cameron, K., y Sine, W. (1999). A framework for organizational quality culture. Quality Management Journal, 6(4), 7-25. https://doi.org/10.1080/10686967.1999.11919208
Chiarini, A. (2020). Industry 4.0, quality management and TQM world. A systematic literature review and a proposed agenda for further research. The TQM Journal,, 32(4), 603-616. https://doi.org/10.1108/TQM-04-2020-0082
Chiarini, A., y Kumar, M. (2021). What is Quality 4.0? An exploratory sequential mixed methods study of Italian manufacturing companies. International Journal of Production Research, 60(16), 4890-4910. https://doi.org/10.1080/00207543.2021.1942285
Conca, F. J., Llopis, J., y Tarí, J. J. (2004). Development of a measure to assess quality management in certified firms. European Journal of Operational Research, 156(3), 683-697. https://doi.org/10.1016/S0377-2217(03)00145-0
Cronemyr, P., Bäckström, I., y Rönnbäck, A. (2017). Quality culture deployment – using behaviours to explain, diagnose and improve a quality culture. International Journal of Quality and Service Sciences, 9(3-4), 498-518. https://doi.org/10.1108/IJQSS-02-2017-0008
Cubillos, M. C., y Rozo, D. (2009). El concepto de calidad: Historia, evolución e importancia para la competitividad competitividad. Revista de la Universidad de La Salle, (48), 80-99. https://ciencia.lasalle.edu.co/ruls/vol2009/iss48/4/
Dahlgaard-Park, S. M., Chen, C.-K., Jang, J.-Y., y Dahlgaard, J. J. (2013). Diagnosing and prognosticating the quality movement – a review on. Total Quality Management & Business, 24(1-2), 1-18. https://doi.org/10.1080/14783363.2012.756749
Daoud, S. (2021). Quality management practices and innovation: The moderating effect of ISO 9001 certification. Journal of the Knowledge Economy, 13, 2177-2202. https://doi.org/10.1007/s13132-021-00805-x
Dellana, S. A., y Hauser, R. D. (1999). Toward defining the quality culture. Engineering Management Journal, 11(2), 11-15. https://doi.org/10.1080/10429247.1999.11415022
Durana, P., Kral, P., Stehel, V., Lazaroiu, G., y Sroka, W. (2019). Quality culture of manufacturing enterprises: A possibleway to adaptation to industry 4.0. Social Sciences, 8(4), 124. https://doi.org/10.3390/socsci8040124
Ehlers, U. D. (2009). Understanding quality culture. Quality Assurance in Education, 17(4), 343-363. https://doi.org/10.1108/09684880910992322
Flórez, J. M. (2017). El Gobierno corporativo en el ámbito del sector público: Un estudio bilibométrico en las revisas ubicadas en el àrea de Administración Pública. Revista Facultad de Ciencias Econòmicas, XXV(1), 161-175. https://doi.org/10.18359/rfce.743
Friedli, T., Buess, P., Köhler, S., Chen, C., Mendivil, S., y Baker, D. (2018). The impact of quality culture on operational performance - An empirical study from the pharmaceutical industry. Journal of Pharmaceutical Science and Technology, 72(5), 531-542. https://doi.org/10.5731/pdajpst.2018.008771
Glaveli, N., Vouzas, F., y Roumeliotou, M. (2022). The soft side of TQM and teachers job satisfaction: An empirical investigation in primary and secondary education. The TQM Journal, 34(5), 922-938. https://doi.org/10.1108/TQM-11-2020-0269
González, J. H., Escalera, M. E., y Pèrez, Ó. (2010). Construcción del cuestionario para determinar el nivel de Cultura de Calidad en MiPyMEs. Investigaciòn y Ciencia, 18(47), 39-48.
González, J. H., Gómez, D., y Recio, R. G. (2018). Cultura de calidad en estudiantes de educación superior. Repositorio de la Red de Investigadores en Competitividad, 10, 1458-1477. https://www.riico.net/index.php/riico/article/view/1384
Gunasekaran, A., Papadopoulos, T., Dubey, R., Fosso, S., Childe, S. J., Hazen, B., y Akter, S. (2017). Big data and predictive analytics for supply chain and organizational performance. Journal of Business Research, 70, 308-317. https://doi.org/10.1016/j.jbusres.2016.08.004
Harvey, L., y Stensaker, B. (2008). Quality culture: Understandings, boundaries and linkages. European Journal of Education, 43(4), 427-442. https://doi.org/10.1111/j.1465-3435.2008.00367.x
Hildrebrant, S., Kristensen, K., Kanji, G., y Dahlgaard, J. J. (1991). Quality culture and TQM. Total Quality Management, 2(1), 1-16. https://doi.org/10.1080/09544129100000001
Hilman, H., Abubakar, A., y Kaliapan, N. (2017). The effect of quality culture on university performance. Journal of Business and Retail Management Research, 11(4), 25-33. https://doi.org/10.24052/jbrmr/v11is04/teoqcoup
Ilieş, L., Sălăgean, H. C., y Beleiu, I. (2017). The impact of quality culture and leadership on customer relationship in organizations from the Romanian metal construction industry. Amfiteatru Economic, 19(S-11), 1050-1063
ICONTEC (2015). Sistemas de gestión de la calidad, fundamentos y vocabulario. ICONTEC. https://tienda.icontec.org/gp-sistemas-de-gestion-de-la-calidad---fundamentos-y-vocabulario-ntc-iso9000-2015.html
Lo, T. (2002). Quality culture: A product of motivation within organization. Managerial Auditing Journal, 17(5), 272-276. https://doi.org/10.1108/02686900210429704
Laboranne, D., y Mustapha, M. (2010). Traits culturels, système de management de la qualité et performances en Algérie. Revue Management & Avenir, (37), 34-52. https://doi.org/10.3917/mav.037.0034
Legemaate, M., Grol, R., Huisman, J., Oolbekkink-Marchand, H., y Nieuwenhuis, L. (2022). Enhancing a quality culture in higher education from a socio-technical systems design perspective. Quality in Higher Education, 28(3), 345-359. https://doi.org/10.1080/13538322.2021.1945524
Mahmood, W. Y. W., y Mohammed, A. H. (2008). A conceptual framework for the development of quality culture in the construction industry. In A. Dainty (Ed.), Proceedings 24th Annual ARCOM Conference, Association of Researchers in Construction Management, Cardiff, UK, 1-3 September 2008 (pp. 247-256). https://www.arcom.ac.uk/-docs/proceedings/ar2008-247-256_Mahmood_and_Mohammed.pdf
Martensson, K., Roxa, T., y Olsson, T. (2011). Developing a quality culture through the Scholarship of Teaching and Learning. Higher Education Research and Development, 30(1), 51-62. https://doi.org/10.1080/07294360.2011.536972
Martínez, E., y Robles, C. (2009). Cultura Organizacional en el sistema de gestiòn de la calidad en las dependencias de Educaciòn Superior Valle de Mèxico. Gestiòn y Estrategia, (36), 53-65. https://doi.org/10.24275/uam/azc/dcsh/gye/2009n36/Martinez
Munizu, M., Damang, K., Hamid, N., y Sumardi (2017). Improvement of firm performance, competitiveness, and quality culture through SCM practices and TQM practices at manufacturing industry in South Sulawesi, Indonesia. International Journal of Economic Research, 14(15), 529-538. https://serialsjournals.com/abstract/36508_ch_39_f_-_musran----new--ijer.pdf
Nugraha, S., y Latief, Y. (2019). Developing quality culture in power plant construction company to improve competitiveness. International Journal of Engineering and Advanced Technology, 8(5C), 654-661. https://doi.org/10.35940/ijeat.E1092.0585C19
Pagani, R. N., Kovaleski, J. L., y Resende, L. M. (2015). Methodi Ordinatio: A proposed methodology to select and rank relevant scientific papers encompassing the impact factor, number of citation, and year of publication. Scientometrics, 105, 2109-2135. https://doi.org/10.1007/s11192-015-1744-x
Pun, K.-F. (2001). Cultural influences on total quality management adoption in Chinese enterprises: An empirical study. Total Quality Management, 12(3), 323-342. https://doi.org/10.1080/09544120120034483
Silva-Ordoñez, I., Jiménez-Silva, W., Santamaría-Freire, E., y Villalba-Miranda, R. (2019). Calidad en el servicio como herramienta de planificación en las empresas del sector terciario. Revista de Ciencias Sociales (Ve), XXV(2), 83-95. https://produccioncientificaluz.org/index.php/rcs/article/view/27338
Talib, F., Rahman, Z., y Quereshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality & Reliability Management, 30(3), 280-318. https://doi.org/10.1108/02656711311299845
Viljoen, S. J., y Van Waveren, C. C. (2008). An improved model for quantifying an organisational quality culture. PICMET '08 – 2008 Portland International Conference on Management of Engineering & Technology (pp. 1781-1789), Cape Town, South Africa. https://doi.org/10.1109/PICMET.2008.4599797
Wu, S. J., Zhang, D., y Schroeder, R. G. (2011). Customization of quality practices: the impact of quality culture. International Journal of Quality & Reliability Management, 28(3), 263-279. https://doi.org/10.1108/02656711111109883
Publicado
2023-10-03
Cómo citar
Navarro Claro, G. T., & Naranjo Africano, G. (2023). Cultura de calidad: Una revisión bibliométrica sobre su impacto en las organizaciones. Revista De Ciencias Sociales, 29, 346-361. https://doi.org/10.31876/rcs.v29i.40958
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