Gestión de calidad y crecimiento empresarial: Análisis bibliométrico
Palabras clave:
Calidad, desempeño empresarial, análisis bibliométrico
Resumen
El objetivo de este trabajo fue analizar la gestión de calidad y su influencia en el crecimiento empresarial a partir de un análisis bibliométrico sobre la producción científica en la temática desde el año 1999 al año 2018. Se parte de una revisión de documentos científicos especializados en la base de datos Web of Science (WoS), en donde se identificaron 2.514 artículos científicos, seleccionando un total de 309 publicaciones como base para la aplicación del análisis bibliométrico. Se analizó la contribución científica por países y continentes, la metodología empleada en cada trabajo y se identificaron los principales tópicos, entre otras variables. Entre los resultados se destaca que el año de mayor productividad fue el 2018, siendoInternational Journal of Quality & Reliability Management la revista que más publicaciones ha realizado sobre el tema. Se concluye que la gestión de calidad se ha convertido en un factor influyente en el crecimiento de las empresas, considerándose como una práctica dominante en el desarrollo de las mismas.
Citas
Agus, A. (2008). Quality Management and Profitability Linkage: Does the Length of QM Adoption Act as the Moderating Variable?. International Journal of Management Studies, 15, 1–23.
Albliwi, S., Antony, J., Arshed, N., & Ghadge, A. (2017). Implementation of Lean Six Sigma in Saudi Arabian organisations: Findings from a survey. International Journal of Quality & Reliability Management, 34(4), 508 - 529. https://doi.org/10.1108/IJQRM-09-2015-0138
Albuhisi, A. M., & Abdallah, A. B. (2018). The impact of soft TQM on financial performance: the mediating roles of non-financial balanced scorecard perspectives. International Journal of Quality & Reliability Management, 35(7), 1360–1379. https://doi.org/10.1108/IJQRM-03-2017-0036
Bello-Pintado, A., Kaufmann, R., & Merino, J. (2018). Firms’ entrepreneurial orientation and the adoption of quality management practices: Empirical evidence from a Latin American context. International Journal of Quality and Reliability Management, 35(9), 1734–1754. https://doi.org/10.1108/IJQRM-05-2017-0089
Clarivate (2019). Clarivate Analytics. Web of Science product webpage. https://clarivate.com/products/web-of-science/, 10–12.
Cubillos, M., & Rozo, D. (2009). El concepto de calidad: historia, evolución e importancia para la competitividad. Revista Universidad de La Salle, 48, 80-99.
Da Silva, R., Martins De Resende, L., Betim, L. M., Bonatto, F. & Von Agner, T. (2015). Systematic bibliometric analysis of horizontal network of enterprises. IFAC-PapersOnLine, 48(3), 1821-1826. https://doi.org/10.1016/j.ifacol.2015.06.351
Ferraz, S., Picchiai, D., & Saraiva, N. M. (2015). Ferramentas Aplicadas à Qualidade: Estudo Comparativo entre a Literatura e as Práticas das Micro e Pequenas Empresas (MPEs). Revista de Gestão e Projetos, 6(03), 84–97. doi.org/10.5585/gep.v6i3.373
Ferreira, J. J., Fernandes, C. I., & Ratten, V. (2016). A co-citation bibliometric analysis of strategic management research. Scientometrics, 109(1), 1–32. https://doi.org/10.1007/s11192-016-2008-0
Franceschini, F., & Maisano, D. (2009). A survey of quality engineering-management journals by bibliometric indicators. Quality and Reliability Engineering International, 26(6), 593–604. https://doi.org/10.1002/qre.1083
Fotopoulos, C. B., & Psomas, E. (2009). The impact of “soft” and “hard” TQM elements on quality management results. International Journal of Quality & Reliability Management, 26(2) 150-163. doi.org/10.1108/02656710910928798
Giménez, J. A., Jiménez, D. & Martínez, M. (2014). La gestión de calidad: importancia de la cultura organizativa para el desarrollo de variables intangibles. Revista europea de direccion y economia de la empresa, 23(3), 115–126. https://doi.org/10.1016/j.redee.2014.02.002
Hernández, H., Barrios, I., & Martínez, D. (2018), Gestión de la calidad: elemento clave para el desarrollo de las organizaciones. Criterio Libre, 16(28), 179–195.
Hoang, D. T., Igel, B. & Laosirihongthong, T. (2006). The impact of total quality management on innovation: Findings from a developing country. International Journal of Quality and Reliability Management, 23(9), 1092–1117. https://doi.org/10.1108/02656710610704230
Huarng, F., Horng, C., & Chen, C. (1999), A study of ISO 9000 process, motivation and performance. Total Quality Management, 10(7), 1009–1025. https://doi.org/10.1080/0954412997190
Iritani, D., Rodrigues, M., Sandra, N., De Carvalho, M., & Ometto, A. (2015). Análise sobre os conceitos e práticas de gestão por processos: Revisão sistemática e bibliometria. Gestao e Producao, 22(1), 164–180. https://doi.org/10.1590/0104-530X814-13
Lakhal, L., Pasin, F. & Limam, M. (2006). Quality management practices and their impact on performance. International Journal of Quality and Reliability Management, 23(6), 625–646. https://doi.org/10.1108/02656710610672461
Ovalles, L., Moreno, Z., Olivares, M., & Silva, H. (2018). Habilidades y capacidades del emprendimiento: un estudio bibliométrico. Revista Venezolana de Gerencia, 23(81), 217–234. https://doi.org/10.31876/revista.v23i81.23477
Pritchard, A. (1969). Statistical Bicliography or Bibliometrics?. Journal of Documentación, 25(4). 348-349.
Subba Rao, S., Solis, L.E. & Raghunathan, T.S. (1999). A framework for international quality management research: Development and validation of a measurement instrument. Total Quality Management, 10(7) 37–41. https://doi.org/10.1080/0954412997226
Sousa, R., & Voss, C. A. (2002). Quality management re-visited: A reflective review and agenda for future research. Journal of Operations Management, 20(1), 91–109. https://doi.org/10.1016/S0272-6963(01)00088-2
Talib, Faisal; Rahman, Zillur & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality and Reliability Management, vol. 30 (3). 280-318 doi.org/10.1108/02656711311299845
Tarí, J.J., Molina, J.F., & Castejón, J.L. (2007). The relationship between quality management practices and their effects on quality outcomes. European Journal of Operational Research, 183(2), 483–501. https://doi.org/10.1016/j.ejor.2006.10.016
Taylor, W. A., & Wright, G. H. (2003). A longitudinal study of TQM implementation: Factors influencing success and failure. Omega-International Journal of Management Science, 31(2), 97–111. https://doi.org/10.1016/S0305-0483(03)00017-3
Valencia-Arias, A., Piedrahita, L.B., Botero, A., Benjumea, M., y Moya, L.P. (2018). Mapping the healthcare service quality domain: A bibliometric analysis. Journal of Clinical and Diagnostic Research, 12(8), IC01–IC05. https://doi.org/10.7860/JCDR/2018/30361.11863
Zhang, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management, 11(1), 129–137. https://doi.org/10.1080/0954412007071
Zutshi, A., & Sohal, A.S. (2005). Integrated management system the experiences of three Australian organisations. Journal of Manufacturing Technology Management, 16(2), 211–232. https://doi.org/10.1108/17410380510576840
Albliwi, S., Antony, J., Arshed, N., & Ghadge, A. (2017). Implementation of Lean Six Sigma in Saudi Arabian organisations: Findings from a survey. International Journal of Quality & Reliability Management, 34(4), 508 - 529. https://doi.org/10.1108/IJQRM-09-2015-0138
Albuhisi, A. M., & Abdallah, A. B. (2018). The impact of soft TQM on financial performance: the mediating roles of non-financial balanced scorecard perspectives. International Journal of Quality & Reliability Management, 35(7), 1360–1379. https://doi.org/10.1108/IJQRM-03-2017-0036
Bello-Pintado, A., Kaufmann, R., & Merino, J. (2018). Firms’ entrepreneurial orientation and the adoption of quality management practices: Empirical evidence from a Latin American context. International Journal of Quality and Reliability Management, 35(9), 1734–1754. https://doi.org/10.1108/IJQRM-05-2017-0089
Clarivate (2019). Clarivate Analytics. Web of Science product webpage. https://clarivate.com/products/web-of-science/, 10–12.
Cubillos, M., & Rozo, D. (2009). El concepto de calidad: historia, evolución e importancia para la competitividad. Revista Universidad de La Salle, 48, 80-99.
Da Silva, R., Martins De Resende, L., Betim, L. M., Bonatto, F. & Von Agner, T. (2015). Systematic bibliometric analysis of horizontal network of enterprises. IFAC-PapersOnLine, 48(3), 1821-1826. https://doi.org/10.1016/j.ifacol.2015.06.351
Ferraz, S., Picchiai, D., & Saraiva, N. M. (2015). Ferramentas Aplicadas à Qualidade: Estudo Comparativo entre a Literatura e as Práticas das Micro e Pequenas Empresas (MPEs). Revista de Gestão e Projetos, 6(03), 84–97. doi.org/10.5585/gep.v6i3.373
Ferreira, J. J., Fernandes, C. I., & Ratten, V. (2016). A co-citation bibliometric analysis of strategic management research. Scientometrics, 109(1), 1–32. https://doi.org/10.1007/s11192-016-2008-0
Franceschini, F., & Maisano, D. (2009). A survey of quality engineering-management journals by bibliometric indicators. Quality and Reliability Engineering International, 26(6), 593–604. https://doi.org/10.1002/qre.1083
Fotopoulos, C. B., & Psomas, E. (2009). The impact of “soft” and “hard” TQM elements on quality management results. International Journal of Quality & Reliability Management, 26(2) 150-163. doi.org/10.1108/02656710910928798
Giménez, J. A., Jiménez, D. & Martínez, M. (2014). La gestión de calidad: importancia de la cultura organizativa para el desarrollo de variables intangibles. Revista europea de direccion y economia de la empresa, 23(3), 115–126. https://doi.org/10.1016/j.redee.2014.02.002
Hernández, H., Barrios, I., & Martínez, D. (2018), Gestión de la calidad: elemento clave para el desarrollo de las organizaciones. Criterio Libre, 16(28), 179–195.
Hoang, D. T., Igel, B. & Laosirihongthong, T. (2006). The impact of total quality management on innovation: Findings from a developing country. International Journal of Quality and Reliability Management, 23(9), 1092–1117. https://doi.org/10.1108/02656710610704230
Huarng, F., Horng, C., & Chen, C. (1999), A study of ISO 9000 process, motivation and performance. Total Quality Management, 10(7), 1009–1025. https://doi.org/10.1080/0954412997190
Iritani, D., Rodrigues, M., Sandra, N., De Carvalho, M., & Ometto, A. (2015). Análise sobre os conceitos e práticas de gestão por processos: Revisão sistemática e bibliometria. Gestao e Producao, 22(1), 164–180. https://doi.org/10.1590/0104-530X814-13
Lakhal, L., Pasin, F. & Limam, M. (2006). Quality management practices and their impact on performance. International Journal of Quality and Reliability Management, 23(6), 625–646. https://doi.org/10.1108/02656710610672461
Ovalles, L., Moreno, Z., Olivares, M., & Silva, H. (2018). Habilidades y capacidades del emprendimiento: un estudio bibliométrico. Revista Venezolana de Gerencia, 23(81), 217–234. https://doi.org/10.31876/revista.v23i81.23477
Pritchard, A. (1969). Statistical Bicliography or Bibliometrics?. Journal of Documentación, 25(4). 348-349.
Subba Rao, S., Solis, L.E. & Raghunathan, T.S. (1999). A framework for international quality management research: Development and validation of a measurement instrument. Total Quality Management, 10(7) 37–41. https://doi.org/10.1080/0954412997226
Sousa, R., & Voss, C. A. (2002). Quality management re-visited: A reflective review and agenda for future research. Journal of Operations Management, 20(1), 91–109. https://doi.org/10.1016/S0272-6963(01)00088-2
Talib, Faisal; Rahman, Zillur & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality and Reliability Management, vol. 30 (3). 280-318 doi.org/10.1108/02656711311299845
Tarí, J.J., Molina, J.F., & Castejón, J.L. (2007). The relationship between quality management practices and their effects on quality outcomes. European Journal of Operational Research, 183(2), 483–501. https://doi.org/10.1016/j.ejor.2006.10.016
Taylor, W. A., & Wright, G. H. (2003). A longitudinal study of TQM implementation: Factors influencing success and failure. Omega-International Journal of Management Science, 31(2), 97–111. https://doi.org/10.1016/S0305-0483(03)00017-3
Valencia-Arias, A., Piedrahita, L.B., Botero, A., Benjumea, M., y Moya, L.P. (2018). Mapping the healthcare service quality domain: A bibliometric analysis. Journal of Clinical and Diagnostic Research, 12(8), IC01–IC05. https://doi.org/10.7860/JCDR/2018/30361.11863
Zhang, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management, 11(1), 129–137. https://doi.org/10.1080/0954412007071
Zutshi, A., & Sohal, A.S. (2005). Integrated management system the experiences of three Australian organisations. Journal of Manufacturing Technology Management, 16(2), 211–232. https://doi.org/10.1108/17410380510576840
Publicado
2021-01-28
Cómo citar
Ormaza Cevallos, M. G., & Guerrero-Baena, M. D. (2021). Gestión de calidad y crecimiento empresarial: Análisis bibliométrico. Revista Venezolana De Gerencia, 26(93), 318-333. https://doi.org/10.52080/rvg93.22
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