Quality Management and Business Growth: Bibliometric Analysis
Keywords:
Quality, business performance, bibliometric analysis
Abstract
The objective of this work was to analyze quality management and its influence on business growth from a bibliometric analysis of scientific production on the subject from 1999 to 2018. It starts from a review of scientific documents specialized in the Web of Science (WoS) database, where 2,514 scientific articles were identified, selecting a total of 309 publications as the basis for the application of bibliometric analysis. The scientific contribution by countries and continents was analyzed, as well as the methodology used in each work, and the main topics were identified, among other variables. Among the results, it stands out that the year with the highest productivity was 2018, with the International Journal of Quality & Reliability Management being the journal that has published the most publications on the subject. It is concluded that quality management has become an influential factor in the growth of companies, being considered as a dominant practice in their development.
References
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Talib, Faisal; Rahman, Zillur & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality and Reliability Management, vol. 30 (3). 280-318 doi.org/10.1108/02656711311299845
Tarí, J.J., Molina, J.F., & Castejón, J.L. (2007). The relationship between quality management practices and their effects on quality outcomes. European Journal of Operational Research, 183(2), 483–501. https://doi.org/10.1016/j.ejor.2006.10.016
Taylor, W. A., & Wright, G. H. (2003). A longitudinal study of TQM implementation: Factors influencing success and failure. Omega-International Journal of Management Science, 31(2), 97–111. https://doi.org/10.1016/S0305-0483(03)00017-3
Valencia-Arias, A., Piedrahita, L.B., Botero, A., Benjumea, M., y Moya, L.P. (2018). Mapping the healthcare service quality domain: A bibliometric analysis. Journal of Clinical and Diagnostic Research, 12(8), IC01–IC05. https://doi.org/10.7860/JCDR/2018/30361.11863
Zhang, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management, 11(1), 129–137. https://doi.org/10.1080/0954412007071
Zutshi, A., & Sohal, A.S. (2005). Integrated management system the experiences of three Australian organisations. Journal of Manufacturing Technology Management, 16(2), 211–232. https://doi.org/10.1108/17410380510576840
Albliwi, S., Antony, J., Arshed, N., & Ghadge, A. (2017). Implementation of Lean Six Sigma in Saudi Arabian organisations: Findings from a survey. International Journal of Quality & Reliability Management, 34(4), 508 - 529. https://doi.org/10.1108/IJQRM-09-2015-0138
Albuhisi, A. M., & Abdallah, A. B. (2018). The impact of soft TQM on financial performance: the mediating roles of non-financial balanced scorecard perspectives. International Journal of Quality & Reliability Management, 35(7), 1360–1379. https://doi.org/10.1108/IJQRM-03-2017-0036
Bello-Pintado, A., Kaufmann, R., & Merino, J. (2018). Firms’ entrepreneurial orientation and the adoption of quality management practices: Empirical evidence from a Latin American context. International Journal of Quality and Reliability Management, 35(9), 1734–1754. https://doi.org/10.1108/IJQRM-05-2017-0089
Clarivate (2019). Clarivate Analytics. Web of Science product webpage. https://clarivate.com/products/web-of-science/, 10–12.
Cubillos, M., & Rozo, D. (2009). El concepto de calidad: historia, evolución e importancia para la competitividad. Revista Universidad de La Salle, 48, 80-99.
Da Silva, R., Martins De Resende, L., Betim, L. M., Bonatto, F. & Von Agner, T. (2015). Systematic bibliometric analysis of horizontal network of enterprises. IFAC-PapersOnLine, 48(3), 1821-1826. https://doi.org/10.1016/j.ifacol.2015.06.351
Ferraz, S., Picchiai, D., & Saraiva, N. M. (2015). Ferramentas Aplicadas à Qualidade: Estudo Comparativo entre a Literatura e as Práticas das Micro e Pequenas Empresas (MPEs). Revista de Gestão e Projetos, 6(03), 84–97. doi.org/10.5585/gep.v6i3.373
Ferreira, J. J., Fernandes, C. I., & Ratten, V. (2016). A co-citation bibliometric analysis of strategic management research. Scientometrics, 109(1), 1–32. https://doi.org/10.1007/s11192-016-2008-0
Franceschini, F., & Maisano, D. (2009). A survey of quality engineering-management journals by bibliometric indicators. Quality and Reliability Engineering International, 26(6), 593–604. https://doi.org/10.1002/qre.1083
Fotopoulos, C. B., & Psomas, E. (2009). The impact of “soft” and “hard” TQM elements on quality management results. International Journal of Quality & Reliability Management, 26(2) 150-163. doi.org/10.1108/02656710910928798
Giménez, J. A., Jiménez, D. & Martínez, M. (2014). La gestión de calidad: importancia de la cultura organizativa para el desarrollo de variables intangibles. Revista europea de direccion y economia de la empresa, 23(3), 115–126. https://doi.org/10.1016/j.redee.2014.02.002
Hernández, H., Barrios, I., & Martínez, D. (2018), Gestión de la calidad: elemento clave para el desarrollo de las organizaciones. Criterio Libre, 16(28), 179–195.
Hoang, D. T., Igel, B. & Laosirihongthong, T. (2006). The impact of total quality management on innovation: Findings from a developing country. International Journal of Quality and Reliability Management, 23(9), 1092–1117. https://doi.org/10.1108/02656710610704230
Huarng, F., Horng, C., & Chen, C. (1999), A study of ISO 9000 process, motivation and performance. Total Quality Management, 10(7), 1009–1025. https://doi.org/10.1080/0954412997190
Iritani, D., Rodrigues, M., Sandra, N., De Carvalho, M., & Ometto, A. (2015). Análise sobre os conceitos e práticas de gestão por processos: Revisão sistemática e bibliometria. Gestao e Producao, 22(1), 164–180. https://doi.org/10.1590/0104-530X814-13
Lakhal, L., Pasin, F. & Limam, M. (2006). Quality management practices and their impact on performance. International Journal of Quality and Reliability Management, 23(6), 625–646. https://doi.org/10.1108/02656710610672461
Ovalles, L., Moreno, Z., Olivares, M., & Silva, H. (2018). Habilidades y capacidades del emprendimiento: un estudio bibliométrico. Revista Venezolana de Gerencia, 23(81), 217–234. https://doi.org/10.31876/revista.v23i81.23477
Pritchard, A. (1969). Statistical Bicliography or Bibliometrics?. Journal of Documentación, 25(4). 348-349.
Subba Rao, S., Solis, L.E. & Raghunathan, T.S. (1999). A framework for international quality management research: Development and validation of a measurement instrument. Total Quality Management, 10(7) 37–41. https://doi.org/10.1080/0954412997226
Sousa, R., & Voss, C. A. (2002). Quality management re-visited: A reflective review and agenda for future research. Journal of Operations Management, 20(1), 91–109. https://doi.org/10.1016/S0272-6963(01)00088-2
Talib, Faisal; Rahman, Zillur & Qureshi, M. N. (2013). An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies. International Journal of Quality and Reliability Management, vol. 30 (3). 280-318 doi.org/10.1108/02656711311299845
Tarí, J.J., Molina, J.F., & Castejón, J.L. (2007). The relationship between quality management practices and their effects on quality outcomes. European Journal of Operational Research, 183(2), 483–501. https://doi.org/10.1016/j.ejor.2006.10.016
Taylor, W. A., & Wright, G. H. (2003). A longitudinal study of TQM implementation: Factors influencing success and failure. Omega-International Journal of Management Science, 31(2), 97–111. https://doi.org/10.1016/S0305-0483(03)00017-3
Valencia-Arias, A., Piedrahita, L.B., Botero, A., Benjumea, M., y Moya, L.P. (2018). Mapping the healthcare service quality domain: A bibliometric analysis. Journal of Clinical and Diagnostic Research, 12(8), IC01–IC05. https://doi.org/10.7860/JCDR/2018/30361.11863
Zhang, Z. (2000). Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management, 11(1), 129–137. https://doi.org/10.1080/0954412007071
Zutshi, A., & Sohal, A.S. (2005). Integrated management system the experiences of three Australian organisations. Journal of Manufacturing Technology Management, 16(2), 211–232. https://doi.org/10.1108/17410380510576840
Published
2021-01-28
How to Cite
Ormaza Cevallos, M. G., & Guerrero-Baena, M. D. (2021). Quality Management and Business Growth: Bibliometric Analysis. Revista Venezolana De Gerencia, 26(93), 318-333. https://doi.org/10.52080/rvg93.22
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TRIMESTRE
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