Clima organizacional en sistemas de Ingeniería de la Calidad: Impacto y factores clave en la administración
Palabras clave:
clima organizacional, calidad de los servicios, administración pública, sistemas de ingeniería de la calidad
Resumen
La investigación analiza el impacto del clima organizacional en la prestación de servicios de la administración pública, identificando los factores críticos que contribuyen a mejorar la eficiencia operativa y la satisfacción de los usuarios. La metodología se basa en modelos de ecuaciones estructurales para evaluar la relación entre el clima organizacional y el desempeño institucional, considerando diversas dimensiones. Se analizaron la fiabilidad y validez de los constructos mediante cargas y pesos factoriales, fiabilidad compuesta (FC) y varianza media extraída (AVE). Los resultados evidencian que todos los constructos presentan valores aceptables de fiabilidad y validez (AVE > 0.5, FC > 0.7), con una fuerte correlación entre el clima organizacional y el desempeño (0.721), lo que sugiere que un mejor ambiente organizacional está asociado con un mayor rendimiento.
Citas
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Channa, A., & Faguet, J. (2016). Decentralization of Health and Education in Developing Countries: A Quality-Adjusted Review of the Empirical Literature. The World Bank Research Observer, 31(2), 199-241. https://doi.org/10.1093/wbro/lkw001
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Choowan, P., Daovisan, H., & Suwanwong, C. (2024b). Effects of Financial Literacy and Financial Behavior on Financial Well-Being: Meta-Analytical Review of Experimental Studies. International Journal Of Financial Studies, 13(1), 1. https://doi.org/10.3390/ijfs13010001
Daka, D. W., Woldie, M., Ergiba, M. S., Sori, B. K., Bayisa, D. A., Amente, A. B., & Bobo, F. T. (2020). Inequities in the Uptake of Reproductive and Maternal Health Services in the Biggest Regional State of Ethiopia: Too Far from “Leaving No One Behind”. Clinico Economics And Outcomes Research, 12, 595-607. https://doi.org/10.2147/ceor.s269955
Ellis, B. J., Sheridan, M. A., Belsky, J., & McLaughlin, K. A. (2022). Why and how does early adversity influence development? Toward an integrated model of dimensions of environmental experience. Development And Psychopathology, 34(2), 447-471. https://doi.org/10.1017/s0954579421001838
Fister, J., Matraves, C., Stancill, M., Stockdale, D., Sullivan, S., Taylor, S., & Yankelevich, A. (2022). Economics at the FCC 2021–22: 5G Spectrum Auctions, Affordable Connectivity, Broadband Data Collection, and Merger Review. Review Of Industrial Organization, 61(4), 489-520. https://doi.org/10.1007/s11151-022-09887-6
Foster, M. E., Smith, S. A., & Spencer, T. D. (2022). Sources of individual differences in early elementary school science achievement among multilingual and English monolingual children in the U.S. Cognitive Development, 63, 101223. https://doi.org/10.1016/j.cogdev.2022.101223
Gallo, V., Motley, K., Kemp, S. P. T., Mian, S., Patel, T., James, L., Pearce, N., & McElvenny, D. (2020). Concussion and long-term cognitive impairment among professional or elite sport-persons: a systematic review. Journal Of Neurology Neurosurgery & Psychiatry, 91(5), 455-468. https://doi.org/10.1136/jnnp-2019-321170
Giachetti, C. (2012). A Resource-Based Perspective On The Relationship Between Service Diversification And Firm Performance: Evidence From Italian Facility Management Firms. Journal Of Business Economics And Management, 13(3), 567-585. https://doi.org/10.3846/16111699.2011.624630
Grant, R. M., & Jammine, A. (1988). The Diversification-Performance Relationship: The Moderating Effect of Organizational Slack. Academy of Management Journal, 31(4), 1033-1052. https://doi.org/10.2307/256341
Gola, S. (2016). Medical tourism in India – in whose interest? Journal Of International Trade Law And Policy, 15(2/3), 115-133. https://doi.org/10.1108/jitlp-01-2016-0005
Goh, H. S., Tan, V., Lee, C., Zhang, H., & Devi, M. K. (2021). Nursing Home’s Measures during the COVID-19 Pandemic: A Critical Reflection. International Journal Of Environmental Research And Public Health, 19(1), 75. https://doi.org/10.3390/ijerph19010075
González, I. B., Melo, N. A. P., y Limón, M. L. S. (2014). El clima organizacional y su relación con la calidad de los servicios públicos de salud: diseño de un modelo teórico. Estudios Gerenciales, 8-19. https://doi.org/10.1016/j.estger.2014.08.003
Gorb, O., Dorohan-Pysarenko, L., Yehorova, O., Yasnolob, I., & Doroshenko, A. (2022). Boston Consulting Group Matrix: Opportunities for Use in Economic Analysis. Scientific Horizons, 25(7). https://doi.org/10.48077/scihor.25(7).2022.10.15
Goetz, N., & Wald, A. (2022). Similar but different? The influence of job satisfaction, organizational commitment and person-job fit on individual performance in the continuum between permanent and temporary organizations. International Journal Of Project Management, 40(3), 251-261. https://doi.org/10.1016/j.ijproman.2022.03.001
Habibi, M. A., Ulman, M., Baha, B., & Stočes, M. (2017). Measurement and Statistical Analysis of End User Satisfaction with Mobile Network Coverage in Afghanistan. Agris On-line Papers In Economics And Informatics, 8(2), 47-58. https://doi.org/10.7160/aol.2017.090204
Harris, E. E., & Neely, D. (2018). Determinants and Consequences of Nonprofit Transparency. Journal Of Accounting Auditing & Finance, 36(1), 195-220. https://doi.org/10.1177/0148558x18814134
He, J., Yi, H., & Liu, J. (2016). Urban green space recreational service assessment and management: A conceptual model based on the service generation process. Ecological Economics, 124, 59-68. https://doi.org/10.1016/j.ecolecon.2016.01.023
Joshi, A. (2017). Legal Empowerment and Social Accountability: Complementary Strategies Toward Rights-based Development in Health? World Development, 99, 160-172. https://doi.org/10.1016/j.worlddev.2017.07.008
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Publicado
2025-06-04
Cómo citar
Espinoza Toalombo, R. A., Barco Quiñonez, J. C., Jácome Domínguez, E. Ángel, & Cortés Llanganate, J. L. (2025). Clima organizacional en sistemas de Ingeniería de la Calidad: Impacto y factores clave en la administración. Revista Venezolana De Gerencia, 30(111), 1302-1321. https://doi.org/10.52080/rvgluz.30.111.4
Número
Sección
EN LA MIRA: Gestión pública y territorialidad
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